Field Quality Assurance Assessor

Pod Point, Ltd.; City Of London; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A leading EV charging provider in London is seeking a Field Quality Assurance Assessor to ensure quality and compliance across installation partners. Responsibilities include conducting audits, overseeing installation quality, and promoting safety standards. Candidates should have NVQ Level 3 in Electrical Installation and a passion for sustainability. This role offers a flexible hybrid working model and comprehensive benefits.

Benefits

Flexible hybrid working model

Company EV

Free Pod Point

Family & friends discount scheme

25 days holiday

Generous parental and family leave

Pension scheme with 4.5% matched contribution

Eyecare scheme

Life insurance covering up to 4x annual salary

Virtual GP provided

Employee Assistance Program

Free Mortgage Advice

Discounted Gym Memberships

Cycle2Work Scheme

Qualifications

• Full UK driving license.
• Passion for sustainability.
• Experience in end-to-end EV charger installations preferred.

Responsibilities

• Oversee testing, commissioning, and handover of charging units.
• Perform random quality audits.
• Monitor correct use of tools and PPE.
• Ensure professional installation standards.
• Handle installation quality escalations.

Skills

Electrical knowledge

Coaching others

Health and safety knowledge

Education

NVQ Level 3 in Electrical Installation

C&G Level 3 in Electrical Installation (2391)

Job description

Field Quality Assurance Assessor

Department: Field Services

Employment Type: Full Time

Location: London

Reporting To: Quality Assurance Manager

Compensation: £40,000 - £43,000 / year

Overview

Pod is one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every day. We are a team focused on shaping a smarter, more sustainable future. We began in 2009 as Pod Point, evolved with the EDF family, and continue to lead in smart charging solutions that balance the grid, lower costs, and make clean energy accessible.

Our Field Quality Assurance team supports installation partners both in the field and online, ensuring high standards of quality and compliance across our partner network.

We require candidates to be based in and around London. This role is predominantly field-based, auditing partners and installers on site at regular intervals, with time spent working from home as needed.

Responsibilities

• Overseeing testing, commissioning, and handover of charging units
• Performing random quality audits to maintain consistency across installers and contractors
• Monitoring the use of correct tools, protective devices (RCDs, MCBs, RCBOs), surge protection and general PPE
• Ensure installers are competent with single-phase
• Ensure installations are carried out to a professional standard, with tidy workmanship
• Confirm proper user demonstrations and documentation are provided to customers
• Handle escalations where installation quality is questioned
• Promote awareness of updates in electrical regulations and industry standards
• Support with technical questions raised from field team
• Identify and act on process and procedures improvements, whilst on-site
• Work with the H&S department to improve site safety and standards
• Manage and check calibration of safety test equipment
• Aid with the Certificate completion deadlines

Qualifications

• NVQ Level 3 in Electrical Installation or C&G Level 3 in Electrical Installation (2391) (or equivalent)
• Environmentally conscious, with a passion for sustainability
• Full UK driving license
• High level of knowledge around site health and safety
• Proven experience of coaching others
• Experience of completing end-to-end EV charger installations (preferred, not essential)
• C&G Inspection and Testing (preferred, not essential)

Perks

• Flexible hybrid working model
• Company EV
• Free Pod Point
• Family & friends discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us; all information shared will be handled according to our Candidate Privacy Notice.