Field Officer – Data Entry

HalalaH; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A humanitarian organization is seeking a Field Officer to manage patient data entry and mobilization activities in Birmingham, UK. This role requires effective collaboration within a diverse team and strong communication skills. The ideal candidate should have at least one year of NGO experience, preferably in health programme management, and possess a bachelor's degree in a relevant field. This position offers the opportunity to contribute to humanitarian efforts, particularly for Syrian refugees.

Qualifications

• At least 1 year of professional experience in NGOs, iNGOs, or CBOs/CSOs.
• Preferred experience in health programme management and working in Syrian refugee camps.
• Good knowledge of international humanitarian principles and standards.

Responsibilities

• Perform high‑quality mobilization activities and enter patients into the system.
• Conduct home visits for beneficiaries and provide follow‑up care.
• Produce analysis and reports for the project manager.

Skills

Experience in NGOs, iNGOs, or CBOs/CSOs

Proficiency in MS Word and Excel

Effective communication skills

Understanding humanitarian issues

Leadership skills

Education

Bachelor’s degree in relevant field

Job description

Field Officer – Data Entry

Islamic Relief Jordan (IRJ) is a country branch of the internationally recognized charity Islamic Relief Worldwide, operating in over 28 countries and dedicated to humanitarian and developmental aid. IRJ has been active in Jordan since 1997, providing a range of programs from orphan sponsorship to emergency response for Syrian refugees. IRJ’s health department delivers primary, secondary, and tertiary care services and supports community wellbeing in the Azraq Camp area.

Major Responsibilities

1. Perform high‑quality mobilization activities, crowd control, and enter patients into the clinic system.
2. Enter patient data into the clinic operating system and maintain paper medical records.
3. Ensure well‑organized and safe filing for the project’s files and data.
4. Manage beneficiaries’ files, registration, and workflow, ensuring all assessments are entered accurately.
5. Conduct home visits for beneficiaries upon request and provide follow‑up care as needed.
6. Produce analysis, figures, statistics, and reports requested by the project manager.
7. Handle administrative, logistical, and financial duties related to all aspects of project implementation.
8. Maintain an effective communication system and ensure information flows between the project and relevant parties.
9. Support effective monitoring of the project, including financial aspects, to keep spending on track.
10. Submit weekly and monthly reports as requested.
11. Track all activities and ensure alignment with plans to meet deadlines.
12. Perform any other tasks appointed by the senior medical doctor.

Skills and Competence

• At least 1 year of professional experience in NGOs, iNGOs, or CBOs/CSOs.
• Preferred experience in field settings, health programme management, and working in Syrian refugee camps (Azraq or Zaatari).
• Ability to collaborate within a multidisciplinary, multicultural team and with government, community, and stakeholder partners.
• Proficiency in computer skills, especially MS Word and Excel.
• Strong understanding of humanitarian issues and experience working directly with local NGOs or communities.
• Report writing, problem‑solving, and leadership skills.
• Good knowledge of international humanitarian principles and standards, including CHS, SPHERE, ICRC Code of Conduct, and related standards.
• Awareness of gender sensitivity, protection, inclusion, and the social–cultural context relevant to Jordan and camp settings.
• Capability to identify protection risks (e.g., gender‑based vulnerabilities, inclusion issues) and manage them responsibly.

Personal Knowledge, Skills & Abilities

• Effective oral and written communication skills, and the ability to interact with employees at all levels and with diverse external contacts.
• Ability to remain calm under conflicting priorities and high‑pressure situations.
• High‑level communication and collaboration skills.
• Competence in clinical procedures and patient care.
• Excellent attention to detail and accuracy in documentation.
• Capacity to manage multiple patients simultaneously while working under pressure.
• Teamwork and collaboration with the medical team.
• Empathy and a patient‑centered approach.
• Consistent energy and a positive, constructive attitude towards work.
• Willingness to perform any duties as required by the senior medical doctor.

Education

Bachelor’s degree in any field, preferably a medical background (Pharmacy, Nursing, Business Administration, Sociology, etc.).

Languages

Good spoken and written English.