Field IT Technician: On‑Site & Remote Hardware Repair

Apogee Corporation; Greater London; Hybrid; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank hols

Pension scheme

Life assurance 4 x salary

Cycle2work scheme

Job summary

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair and maintain laptops, desktops, RPOS systems, and related hardware, splitting time between on-site visits and remote support to keep customer systems running smoothly.

This hands-on role rewards strong communication, first-time fix quality and service excellence, with hours 08:30–17:30, Monday to Friday, plus a one-hour lunch break.

Qualifications

• Proven experience in laptop or PC hardware repair.
• Strong understanding of hardware, software, and operating systems (Windows experience essential).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.

Responsibilities

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices.
• Installing, configuring, and maintaining operating systems including Windows and other common platforms.
• Supporting users onsite and remotely, providing clear and practical guidance.
• Carrying out repairs, component replacements, and system upgrades.
• Troubleshooting printers, connectivity issues, and RPOS hardware.
• Completing accurate job records, service notes, and repair documentation.
• Following data protection, backup, and security procedures.
• Escalating more complex issues when required.
• Maintaining high standards of customer service and communication.

Skills

Laptop/PC hardware repair

Windows OS

Diagnostic tools

Networking basics

Customer service

Independent worker

Driving licence

Job description

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team. You will diagnose, repair and maintain laptops, desktops, RPOS systems, and related hardware, splitting time between on-site visits and remote support to keep customer systems running smoothly.

This hands-on role rewards strong communication, first-time fix quality and service excellence, with hours 08:30–17:30, Monday to Friday, plus a one-hour lunch break.