Field Service Technician

Apogee Corporation

Essex

On-site

GBP 26,000 - 38,000

Full time

36 hours ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flexible working options

33 days holiday (incl. bank holidays)

Pension scheme

Life assurance 4 x salary

Professional development sponsorship

Job summary

Apogee Corporation in the United Kingdom is seeking an IT Field Technician to diagnose, repair, and maintain laptops, desktops, RPOS systems, and related hardware. You will split time between on-site visits and remote support, ensuring quick resolutions and smooth operation for customers.

Key requirements include proven hardware repair or IT support experience, strong Windows knowledge, and a full driving licence. DBS and SC clearance checks apply; typical pattern is Monday–Friday, 08:30–17:30.

Qualifications

Proven experience in laptop or PC hardware repair or IT support.
Strong understanding of hardware, software, and operating systems (Windows essential).
Experience using diagnostic tools and fault-finding techniques.
Confident troubleshooting across hardware and basic networking issues.
Strong communication and customer service skills.
Ability to work independently and manage workload.
Full, clean driving licence.

Responsibilities

Diagnosing and resolving hardware and software faults across laptops, desktops, and peripherals.
Installing, configuring, and maintaining operating systems including Windows and other platforms.
Supporting users onsite and remotely with clear guidance.
Carrying out repairs, component replacements and system upgrades.
Troubleshooting printers, connectivity issues, and RPOS hardware.
Completing accurate job records and repair documentation.
Following data protection, backup, and security procedures.
Escalating complex issues when required.
Maintaining high standards of customer service and communication.
Keeping up to date with hardware tools and repair methods.

Skills

It hardware repair

Windows OS

Remote support

Customer service

Independent work

Driving licence

Tools

Diagnostic tools

Job description

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware.

This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.

You will be part of a service-led environment where quality, communication, and first-time fix really matter.

What you will be doing

Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
Installing, configuring, and maintaining operating systems including Windows and other common platforms
Supporting users onsite and remotely, providing clear and practical guidance
Carrying out repairs, component replacements, and system upgrades
Troubleshooting printers, connectivity issues, and RPOS hardware
Completing accurate job records, service notes, and repair documentation
Following data protection, backup, and security procedures
Escalating more complex issues when required
Maintaining high standards of customer service and communication
Keeping up to date with hardware tools, technologies, and repair methods

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

Skills And Experience Required

Proven experience in laptop or PC hardware repair or IT support
Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
Experience using diagnostic tools and fault-finding techniques
Confident troubleshooting skills across hardware and basic networking issues
Strong communication and customer service skills
Ability to work independently and manage your own workload
Full, clean driving licence

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

Enhanced Dbs

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

Sc Clearance

For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.

Benefits