Field IT Solutions Engineer – Onsite Support & Projects

Focus Group; Basingstoke; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Company van provided

Overtime available

Job summary

Focus Group is a technology services company supporting around 30,000 UK customers. We are seeking an IT Solutions Engineer to cover parts of Surrey, Berkshire and Hampshire, providing remote and onsite support and installations for a varied client base from SME to enterprise.

You will often travel to customer sites across your area. You will be a subject matter expert in networking, server/storage, or cloud, leading projects and mentoring peers while aligning with vendor best practices.

Qualifications

• Prior IT support or delivery experience, ideally in an MSP.
• Full UK driving licence and willingness to travel to customer sites across the coverage area.
• Confident troubleshooter and capable of architecting solutions within area of expertise.
• Active vendor certifications (e.g., Microsoft, Meraki, SonicWall, Aruba or Cisco) are a plus.

Responsibilities

• Provide high-quality customer experience for installation and maintenance of ICT solutions, remotely and onsite.
• Act as escalation point for complex faults within your specialist area.
• Lead delivery of small to large projects as part of a team.
• Audit and document client infrastructure and site surveys to a high standard.
• Attend customer calls for technical discussions, scoping and design.
• Mentor and support other engineers, sharing best practice and technical leadership.

Skills

Networking

Server & storage

Cloud

Tools

Windows Server

Hyper-V

VMware

Azure

M365

Job description

Focus Group is a technology services company supporting around 30,000 UK customers. We are seeking an IT Solutions Engineer to cover parts of Surrey, Berkshire and Hampshire, providing remote and onsite support and installations for a varied client base from SME to enterprise.

You will often travel to customer sites across your area. You will be a subject matter expert in networking, server/storage, or cloud, leading projects and mentoring peers while aligning with vendor best practices.