Field Engineer

HR Dept (Recruitment Agency); Stamfordham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Field Engineer to cover assigned postcodes in the North & Scotland. The role involves customer-facing duties, including on-site installations, maintenance, and technical support. An ideal candidate will have solid customer service experience and a background in field-based roles, with strong communication and organisational skills. This position offers a competitive salary of £27,000 plus a company van, providing an excellent opportunity for growth within a technical field service environment.

Benefits

Company van

Training opportunities

Career progression

Qualifications

• Experienced field-based professional with strong customer service mindset.
• Reliable and detail-focused, able to work independently.
• Adaptable with excellent organisational skills.

Responsibilities

• Provide on-site installation, maintenance, troubleshooting and customer training.
• Support customers according to legislation and requirements.
• Plan and deliver structured customer visit schedules.
• Respond to and resolve service calls and technical faults.

Skills

Proven customer service experience

Previous experience in a field-based role

Experience with computer hardware

Excellent communication skills

Strong organisational skills

Job description

Field Engineer

Covering assigned postcodes in the North & Scotland

£27,000 + TOIL and company Van

The Role

We are seeking a proactive and customer-focused Field Support Engineer to deliver high-quality field support across a designated region. This role involves working closely with the Technical Department to carry out installations, maintenance, fault-finding and training on hardware and software solutions.

You will be the frontline representative of the business, building strong customer relationships while ensuring exceptional service delivery and technical standards.

This is an excellent opportunity for a technically minded, customer-focused professional looking to be trained and progress within a specialist field service environment.

Key Responsibilities

• Provide on-site installation, maintenance, troubleshooting and customer training
• Support customers in line with current legislation and software requirements
• Plan and deliver a structured customer visit schedule in line with company targets
• Complete accurate daily reports for all customer site visits
• Respond to and resolve reactive service calls and technical faults
• Ensure all equipment is maintained to the highest operational standards
• Ensure all direct customer fault calls are logged correctly on the internal management system
• Build and maintain strong professional relationships with customers, managers and colleagues
• Maintain a high standard of personal presentation as a customer-facing representative
• Actively promote the company's full product and service range
• Consistently demonstrate company core values

About You

You are an experienced field-based professional with a strong customer service mindset and excellent organisational skills. You take pride in delivering high standards of work, building relationships and continually developing your skills in a fast-paced technical environment.

You will be reliable, detail-focused, adaptable and confident working independently across a wide geographic area.

Skills & Experience Required

• Proven customer service experience
• Previous experience in a field-based role
• Ideally experience with computer hardware, printing solutions and software
• Excellent communication and interpersonal skills
• Strong organisational and time-management skills
• Positive, proactive attitude toward self-development and progression

If you have the experience and drive to succeed in this field-based customer support role, we would love to hear from you