Field Engineer

Daisy Communications; Glasgow; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading telecommunications provider is seeking a skilled technician to install and maintain telecommunication solutions across Scotland. The ideal candidate will possess excellent communication and analytical skills, along with experience in network devices and legacy systems. Benefits include 25 days of holiday plus additional perks. This role requires extensive travel and offers a salary of up to £31,000 along with a company car or allowance.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers and discounted Medicash membership

Sim deals for family and friends

Access to discounts at over 1,200 retailers

Additional day off on birthday or wedding

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working capabilities.
• Strong problem-solving abilities.
• Experience with Microsoft Office.
• Knowledge of legacy PBX systems advantageous (e.g., Panasonic, LG, Samsung).
• Knowledge of Gamma hosted solutions preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience advantageous.

Responsibilities

• Installation of hosted and/or on-premise telecommunication solutions.
• Maintenance of telecommunication solutions.
• Delivery of Moves, Additions and Changes.
• Installation and maintenance of edge network devices.
• Conduct diagnostics and fault finding.
• Perform site surveys and audits, remote or on-site.
• Keep customer informed during interactions.
• Deliver bespoke customer training.
• Accurately label installed equipment.
• Ensure equipment is secure post-installation.
• Provide customers with a security checklist.
• Record voice recordings for Auto Attendant if required.

Skills

Excellent communication skills

Excellent analytical skills

Team working

Problem solving

Microsoft Office

Knowledge of legacy PBX systems

Knowledge of Gamma hosted solutions

Good understanding of edge networks

CAT5/6 Cabling experience

Job description

Overview

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

Salary: Up to £31,000 plus a company car/car allowance

Working Hours: Mon - Fri - occasional evening and weekend work may be required

Location: Scotland central belt (Glasgow to Edinburgh) although North East England considered

Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities

• Installation of hosted and/or on-premise telecommunication solutions
• Maintenance of hosted and/or on-premise telecommunication solutions.
• Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers, Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits, remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and/or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience advantageous

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married