Field Collections Consultant - Travel & Bonus Potential

Midland Credit Management India Private Limited; Gloucester; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped monthly bonus

Medicash health plan

EAP

Team events

Moments that Matter recognition

Incentives

Job summary

Orbit is seeking a Field Collections Agent in Gloucester to visit customers at their homes and help resolve outstanding balances. You will assess options, arrange repayment plans, and coordinate with client services, all while maintaining a customer-focused approach.

The role requires a full UK driving licence, access to your own vehicle, and comfort with fieldwork in a regulated environment. A 40-hour week with flexible shifts offers real autonomy and earning potential through bonuses.

Qualifications

• Full UK driving licence required.
• Access to your own vehicle.
• Criminal record check and credit check required.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with client services and support.
• Explain consequences of non-payment.
• Record outcomes using Orbit iPad in real time.

Skills

Driving

Customer service

Communication

Independent working

Problem solving

Job description

Orbit is seeking a Field Collections Agent in Gloucester to visit customers at their homes and help resolve outstanding balances. You will assess options, arrange repayment plans, and coordinate with client services, all while maintaining a customer-focused approach.

The role requires a full UK driving licence, access to your own vehicle, and comfort with fieldwork in a regulated environment. A 40-hour week with flexible shifts offers real autonomy and earning potential through bonuses.