Field Collections Specialist – Flexible, Car Allowance

Midland Credit Management; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus

Induction programme

Medicash health plan

EAP

Employee networking groups

Team events

Recognition awards

Voucher incentives

Job summary

Orbit is seeking a Field Collections Agent to visit customers in their homes to address outstanding balances and identify sustainable payment solutions. You will work independently across the Gloucester area, combining empathy with strategic problem-solving to support clients and recover balances.

The role requires a full UK driving licence, access to a vehicle, and the ability to operate in a regulated, customer-facing environment. A comprehensive induction and ongoing support are provided.

Qualifications

• Full UK driving licence with access to your own vehicle.
• Willingness to visit customers in their homes.
• Comfortable working outdoors and independently.
• Clear criminal record with no CCJs/IVAs/bankruptcy in the last six years.
• Right to work in the UK.

Responsibilities

• Visit customers to discuss outstanding arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using Orbit-issued iPad.

Skills

Driving licence

Own vehicle

Independence

Face-to-face interaction

Communication skills

Job description

Orbit is seeking a Field Collections Agent to visit customers in their homes to address outstanding balances and identify sustainable payment solutions. You will work independently across the Gloucester area, combining empathy with strategic problem-solving to support clients and recover balances.

The role requires a full UK driving licence, access to a vehicle, and the ability to operate in a regulated, customer-facing environment. A comprehensive induction and ongoing support are provided.