Field Collections Specialist: Independent Visits & Bonuses

Orbit Credit Services; Newport; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Fuel card for business mileage

Referral bonus

Uncapped bonus

Car allowance

Induction programme

Medicash

EAP

Team events

Recognition awards

Job summary

Orbit Credit Services is seeking a Field Collections Agent in Newport. You will visit customers at home to discuss arrears, offer payment options, and manage accounts with empathy and clear communication.

The role requires a full UK driving licence and access to your own vehicle, and you will operate with an Orbit-issued iPad. You’ll work a flexible 40-hour week, with a structure that includes an uncapped monthly bonus and a competitive car allowance.

Qualifications

• Customer-facing role with strong communication and empathy skills.
• Ability to work independently in the field to meet customers.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage regulated and non-regulated accounts and arrange plans.
• Process payments and set up suitable repayment arrangements.
• Reconnect customers with client services and document outcomes in real time.
• Explain consequences of non-payment and provide flexible solutions.

Skills

Customer facing

Empathy

Communication

Problem solving

Independent work

Driving licence

Tools

iPad

Job description

Orbit Credit Services is seeking a Field Collections Agent in Newport. You will visit customers at home to discuss arrears, offer payment options, and manage accounts with empathy and clear communication.

The role requires a full UK driving licence and access to your own vehicle, and you will operate with an Orbit-issued iPad. You’ll work a flexible 40-hour week, with a structure that includes an uncapped monthly bonus and a competitive car allowance.