Field Collections Agent: Home Visits & Bonus Potential

Orbit Credit Services; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card

Uncapped monthly bonus

4-week induction

Medicash health plan

EAP

Team events

Recognition awards

Job summary

Orbit Credit Services in Gloucester is seeking a Field Collections Agent to visit customers at home, discuss arrears, and arrange sustainable repayment plans. You’ll work autonomously in the field using an Orbit-issued iPad to log outcomes and communicate options.

The role offers a 40-hour week, £28,665 base salary plus £4,200 car allowance, and an uncapped monthly bonus. 31 days holiday, Medicash, EAP, and induction are provided.

Qualifications

• Clear criminal record.
• Full UK driving licence and access to own vehicle.
• Comfortable using technology and working independently in the field.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with client services and support.
• Update outcomes in real time using Orbit-issued iPad.

Skills

Empathy

Communication

Problem-solving

Independent working

Job description

Orbit Credit Services in Gloucester is seeking a Field Collections Agent to visit customers at home, discuss arrears, and arrange sustainable repayment plans. You’ll work autonomously in the field using an Orbit-issued iPad to log outcomes and communicate options.

The role offers a 40-hour week, £28,665 base salary plus £4,200 car allowance, and an uncapped monthly bonus. 31 days holiday, Medicash, EAP, and induction are provided.