Field Collections Agent: Flexible Hours, High Bonus & Car Allowance

Midland Credit Management; Cardiff; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus (typically £200

Medicash health plan

Employee Assistance Programme (EAP)

Monthly online team events

Job summary

Orbit in Cardiff is seeking a Field Collections Agent to visit customers in their homes, addressing outstanding balances and identifying sustainable solutions. The role emphasizes empathy, communication and problem-solving as you work remotely within a flexible 40-hour week.

The position requires a full UK driving licence, access to your own vehicle and the ability to travel up to 90 minutes from home to meet clients. A turnkey induction and ongoing support are provided.

Qualifications

• Must hold a full UK driving licence.
• Access to your own vehicle.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange repayment plans.
• Reconnect customers with relevant client services and support.
• Explain consequences of continued non-payment.
• Update account outcomes in Orbit systems.

Skills

Full UK driving licence

Own vehicle access

Job description

Orbit in Cardiff is seeking a Field Collections Agent to visit customers in their homes, addressing outstanding balances and identifying sustainable solutions. The role emphasizes empathy, communication and problem-solving as you work remotely within a flexible 40-hour week.

The position requires a full UK driving licence, access to your own vehicle and the ability to travel up to 90 minutes from home to meet clients. A turnkey induction and ongoing support are provided.