Field Collections Agent — Flexible Hours + Car Allowance

Midland Credit Management India Private Limited; Lancaster; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped bonus

Induction programme

Health plan

Employee Assistance Programme

Team events

Job summary

Orbit is seeking Field Collections Agents to visit customers in their homes across Lancaster and nearby areas. You will help address outstanding balances and identify sustainable payment solutions in a customer-focused role that relies on empathy and clear communication.

The role requires a full UK driving licence with access to your own vehicle, and offers a 40-hour week with flexible shifts and potential condensed weeks. Benefits include a car allowance and uncapped bonuses.

Qualifications

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies within the last six years.
• Full UK driving licence with no more than six penalty points.
• Access to your own vehicle for field visits.
• Comfortable using technology in the field.

Responsibilities

• Visit customers to discuss outstanding arrears and payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Driving licence

Independent work

People skills

Tech familiarity

Job description

Orbit is seeking Field Collections Agents to visit customers in their homes across Lancaster and nearby areas. You will help address outstanding balances and identify sustainable payment solutions in a customer-focused role that relies on empathy and clear communication.

The role requires a full UK driving licence with access to your own vehicle, and offers a 40-hour week with flexible shifts and potential condensed weeks. Benefits include a car allowance and uncapped bonuses.