Field Collections Agent – Car Allowance + Flexible 4-Day Week

Encore Capital Group; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped bonus

Induction programme

Medicash health plan

EAP

Networking groups

Team events

Recognition awards

Job summary

Orbit is recruiting a Field Collections Agent in Gloucester. You will visit customers in their homes to discuss arrears, explain options, and help establish sustainable repayment plans. The role requires empathy, negotiation, and independent working across regulated and non-regulated accounts.

You'll use an Orbit-issued iPad, manage payments, and coordinate with client services while promoting flexible, autonomous field work with a 40-hour week and potential for a condensed four-day week.

Qualifications

• Clear criminal record
• No CCJs, IVAs, or bankruptcies within the last six years
• Full UK driving licence with no more than six penalty points
• Access to your own vehicle
• Comfortable using technology and working independently in the field

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Job description

Orbit is recruiting a Field Collections Agent in Gloucester. You will visit customers in their homes to discuss arrears, explain options, and help establish sustainable repayment plans. The role requires empathy, negotiation, and independent working across regulated and non-regulated accounts.

You'll use an Orbit-issued iPad, manage payments, and coordinate with client services while promoting flexible, autonomous field work with a 40-hour week and potential for a condensed four-day week.