Field Collections Agent

MTS Cleansing Services Ltd; Ashford; On-site; GBP 29,000 - 34,000; Full time

Job summary

A global energy company is looking for a Field Collections Officer to manage B2B debt recovery across Kent. The ideal candidate will have proven experience in field-based debt collection and excellent negotiation skills. Responsibilities include visiting businesses to discuss overdue accounts and finding workable solutions. The role offers a £29,000 base salary, a £5,000 car allowance, bonuses, private health coverage, and generous holidays. This is a permanent, field-based position with long-term career development opportunities.

Benefits

Private health cover

Performance bonus

Generous holiday allowance

Ongoing training and career progression

Qualifications

• Proven experience in field-based debt collection or credit control.
• Full UK driving license and reliable vehicle.
• Ability to manage difficult conversations with tact.

Responsibilities

• Visiting business premises to discuss overdue accounts.
• Negotiating repayment plans and executing warrants as necessary.
• Building trust with customers while protecting company revenue.

Skills

Negotiation skills

Listening skills

Problem-solving skills

Empathy

Job description

Job Summary

Field Collections Officer – B2B Debt Recovery – Kent

£29,000 base + £5,000 car allowance + bonus; Private Health, Strong Pension, Generous Holidays from Day One; Permanent; Field-Based; Global Energy Company.

If you have experience collecting payments face‑to‑face and can handle difficult conversations with tact and empathy, this is your chance to join a global company that invests in your training, rewards performance and offers genuine long‑term career opportunities.

Responsibilities

• Visiting business premises across Kent to discuss overdue accounts and find mutually workable solutions.
• Negotiating realistic repayment plans and, when necessary, executing warrants.
• Taking meter readings, gathering key account information, and assessing customer vulnerability.
• Keeping accurate records of visits, agreements, and account status.
• Building trust with customers while protecting revenue for the company.

Requirements

• Proven experience in field‑based debt collection, credit control, or cash collection (B2B or energy sector experience ideal).
• Strong negotiation and listening skills; ability to de‑escalate, problem‑solve, and close agreements.
• Full UK driving licence and your own reliable vehicle.
• Professional approach, with the ability to balance firmness and empathy.
• Prepared to pass FCA checks, DBS screening, and a credit history review.

Benefits

• £29,000 basic salary.
• £5,000 annual car allowance.
• Performance bonus on top of base pay.
• Private health cover.
• Above‑average pension.
• Generous holiday allowance from day one.
• Ongoing training, career progression, and the backing of a major global energy brand.

How to Apply

To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis at [e-mail].