Field Account Manager

RELX INC; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global analytics provider based in London is seeking an experienced Field Account Manager to drive customer retention and engagement. The role focuses on managing key accounts for top-tier clients in the banking sector. Ideal candidates will have solid experience in account management within the SAAS industry and possess strong analytical and communication skills. The position offers a collaborative culture, flexible working hours, and various benefits including profit sharing and wellness programs.

Benefits

Annual Profit Share Bonus

Comprehensive Pension Plan

Flexible working hours

Wellbeing programs and gym facility in the office

Generous vacation entitlement

Qualifications

• Solid experience in a customer success or account management role within SAAS industry.
• Excellent communication and relationship-building skills.
• Highly analytical with a strong sense of urgency and attention to detail.

Responsibilities

• Ensuring high customer retention and engagement by securing renewals in advance.
• Identifying and managing upsell opportunities.
• Overseeing customer utilization, ensuring adoption and satisfaction.

Skills

Customer success

Analytical thinking

Relationship-building

Problem-solving

Job description

About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About the role

We are seeking an experienced and dynamic Field Account Manager to ensure customer retention, engagement, and satisfaction. The Field Account Manager will drive key performance objectives, support internal processes, and foster knowledge sharing to enhance overall team performance.

About our Team

In 2024 we redesigned our Strategic Accounts Business and through a new methodology selected 24 of our tier 1 clients in EMEA to join our Strategic Accounts Management Program. We are dedicated to helping our clients’ achieve their strategic objectives and ensuring that the global financial eco-system is protected – preventing sanctions evasion, money laundering and fraud.

These 24 clients include some of the largest and most innovative banking and corporate businesses in the world where this high-performing team is setting the standard within our organisation and has enjoyed significant growth against plan and YoY in 2025.

Main responsibilities

• Ensuring high customer retention and engagement by securing renewals in advance;
• Identifying and managing upsell opportunities, collaborating with BDD/BDM;
• Overseeing customer utilization, ensuring adoption and satisfaction;
• Managing escalations and ensuring timely issue resolution;
• Leading monthly sessions to track revenue conversion and mitigate risks;
• Ensuring billing and collections issues are resolved promptly;
• Conducting Win-Loss analyses and following up on insights;
• Leading knowledge-sharing initiatives and professional development efforts.

Requirements

• Solid experience in a customer success or account management role within SAAS industry;
• Understanding of Qualification Methodologies such as MEDDPICC;
• Ability to take initiative, solve problems efficiently, and maintain a customer-focused approach;
• Highly analytical with a strong sense of urgency, responsibility, reliability, and attention to detail;
• Excellent communication and relationship-building skills;
• Experience within the Banking sector is welcome;
• Capacity to work cross-functionally and contribute to business growth;
• Ability to effectively manage time and prioritize tasks.

What we offer

• A collaborative culture of development where success is celebrated and personal growth is prioritized;
• The opportunity to work directly with some of the largest and most innovative banking and corporate businesses in the world;
• You will be pushed outside of your comfort zone, tackling new challenges each week and building a career with a market-leading organisation.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Annual Profit Share Bonus
• Comprehensive Pension Plan
• Home, office or commuting allowance
• Generous vacation entitlement and option for sabbatical leave
• Maternity, Paternity, Adoption and Family Care leave
• Flexible working hours
• Personal Choice budget
• Variety of online training courses and career roadshows
• Wellbeing programs and gym facility in the office
• Internal communities and networks
• Various employee discounts
• Recruitment introduction reward
• Work from anywhere
• Employee Assistance Program (global)
• Annual Event

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.