Family Services Manager

Off The Record; Greatham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charity organization based in Leigh Park, Hampshire, is looking for a motivated Family Services Manager. This role involves leading the Family Services Team and delivering impactful services to young people and families. You should have experience in managing teams, safeguarding knowledge, and excellent communication skills, with a passion for making a difference. The position is part-time, approximately 32 hours weekly, and has a salary range of £16.48-£17.91 per hour.

Qualifications

• Experience delivering programmes or activities within young people's/family services.
• Understanding of issues affecting children, young people and families.
• Experience monitoring, evaluating and reporting on service performance.

Responsibilities

• Leading and managing the Family Services Team.
• Coordinating recruitment and staff wellbeing.
• Overseeing delivery, monitoring, and evaluation of services.

Skills

Experience managing or leading teams within young people's or family services

Strong safeguarding knowledge and experience

Excellent communication, organisational and relationship-building skills

Confident IT skills, including Microsoft 365 and Excel

Education

Level 3 qualification in a relevant field

Job description

Overview

Family Services Manager. We are looking for a motivated, capable, and adaptable Family Services Manager to join our team and lead two established services that make a life-changing impact for young people and families in our community. This is an exciting opportunity to play a key role at a pivotal time in the charity's development, as we approach our 50th year of service delivery.

Position: Family Services Manager

Location: Leigh Park, Hampshire

Salary: £16.48-£17.91 per hour (FTE £31,707-£34,450, depending on experience)

Hours: Part time, 32 hours per week (negotiable)

Contract: Permanent

Closing Date: Sunday 4th January 2026 at 11.59pm

Note: the advert may close early if sufficient applications are received.

Responsibilities

• Leading and managing the Family Services Team, providing 1:1s, supervision and team meetings
• Coordinating recruitment, staff wellbeing and absence management
• Overseeing the delivery, monitoring and evaluation of group work and Young Carers services
• Developing quarterly plans and contributing to new programme development
• Ensuring compliance with safeguarding, health & safety and organisational policies
• Producing high-quality reports for internal and external stakeholders
• Handling feedback, complaints and safeguarding concerns appropriately
• Representing the charity at local networks and forums
• Supporting service delivery when required

About You

You'll be passionate about empowering young people and families, with a positive approach and the ability to lead a committed team.

You will bring:

• Experience managing or leading teams within young people's or family services
• Experience delivering programmes or activities within these settings
• Strong safeguarding knowledge and experience
• Understanding of the issues affecting children, young people and families
• Experience monitoring, evaluating and reporting on service performance
• Excellent communication, organisational and relationship-building skills
• Confident IT skills, including Microsoft 365 and Excel
• Flexibility to work occasional evenings and travel within Southeast Hampshire

Desirable

• Level 3 qualification in a relevant field
• Experience in the voluntary sector
• Knowledge of the local statutory/voluntary landscape
• Experience creating training programmes
• Familiarity with in-house databases

About Us

This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.

We are an equal opportunities employer and welcome applications from all sections of the community.

Other roles you may have experience of include: Family Services Coordinator, Children & Young People's Services Manager, Family Support Manager, Youth Work Manager, Wellbeing Services Team Lead.