Family Information and Support Manager

University of Cambridge; Hartford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A prestigious educational institution in the United Kingdom is seeking a Family Information and Support Manager to lead childcare services, delivering impactful support programs for staff and students with caring responsibilities. The role requires experience in developing family services and strong project management skills. Competitive pay, hybrid work options, and generous leave allowances are offered.

Benefits

Competitive salary

Generous annual leave

Flexible working opportunities

Generous parental leave schemes

Pension scheme with employer contribution

Travel benefits and discounts

Relocation support

Qualifications

• Experience of developing and delivering services for families, parents, or carers.
• A strong understanding of inclusive practice and accessibility.
• Experience of managing staff and promoting team wellbeing.
• A passion for creating supportive environments for families and carers.

Responsibilities

• Design and deliver inclusive initiatives and coaching programmes.
• Manage information provision for families and oversee events.
• Deputise for the Head of Childcare Services and promote a family-friendly culture.

Skills

Project management

Communication

Stakeholder engagement

Inclusive practice

Job description

Overview

Those navigating complex family life alongside work or study. Working within Childcare Services, you will design and deliver inclusive initiatives, coaching programmes, workshops, and peer networks that support key transitions such as parental leave and return to work. You will also manage the University's information provision for families and carers, oversee events and playscheme support, and supervise a small, dedicated team. As part of this role, you will deputise for the Head of Childcare Services and play a strategic part in embedding a family-friendly culture across the University. This is an exciting opportunity to help shape the future of family support at Cambridge and make a lasting difference to people’s lives.

About you: In order to succeed in this role, you will join us with

Responsibilities

The role includes:

• Designing and delivering inclusive initiatives, coaching programmes, workshops, and peer networks for staff and students with caring responsibilities.
• Managing the University’s information provision for families and carers, overseeing events and playscheme support, and supervising a small, dedicated team.
• Deputising for the Head of Childcare Services and contributing to embedding a family-friendly culture across the University.

Further information about the role and its responsibilities is available via the link below.

Qualifications and Experience

• Experience of developing and delivering services for families, parents, or carers;
• A strong understanding of inclusive practice and accessibility;
• Excellent project management, communication, and stakeholder engagement skills;
• Experience of managing staff and promoting team wellbeing;
• A passion for creating supportive environments where families and carers thrive.

The Role

We are seeking a compassionate, proactive, and highly organised Family Information and Support Manager to lead our expanding Childcare Services. This is a rewarding opportunity to shape and deliver impactful support programmes for staff and students with caring responsibilities including parents, carers of older dependents, and

Benefits

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance of 41 days paid leave (including bank holidays)
• Flexible and hybrid working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare);
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation/the provision of accommodation.