Families First Support Officer

Peterborough City Council; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in England is seeking a Families First Support Officer to support the design and delivery of their Families First Partnership Programme. You will provide essential programme and administrative support, ensuring effective communication and project coordination. The ideal candidate should have strong organisational skills and experience in a complex environment. This role promises a positive impact on children's services while being part of a committed team focused on community improvement.

Benefits

Generous annual leave starting at 25 days plus bank holidays

Sick pay

Local government pension scheme

Employee Benefits Platform with discounts

Opportunities for professional growth through apprenticeships

Paid volunteering hours

Employee Recognition Awards

Qualifications

• Experience supporting programmes or projects in a complex environment.
• Ability to analyse and present information clearly.
• Experience in local government or children's services is an advantage.

Responsibilities

• Support the design and delivery of Families First Partnership Programme.
• Provide professional programme and administrative support.
• Ensure smooth communication and coordination between partners.

Skills

Organisational skills

Interpersonal skills

Communication skills

IT skills (Microsoft 365)

Job description

All about the Role

As the Families First Support Officer, you will play a pivotal role in supporting the design and delivery of Peterborough's Families First Partnership Programme part of a national Department for Education (DfE) initiative to strengthen how local areas work together to support children and families.

Reporting to the Strategic Lead for Families First, you will provide professional programme and administrative support across a wide range of activities, including project coordination, stakeholder engagement, data management, and reporting. You will help ensure that information flows smoothly between partners, meetings are well‑organised, and programme documentation is accurate and up to date.

Your work will directly contribute to the successful implementation of a whole‑system approach that places children, young people, and families at the heart of service improvement.

This is a FTC until January 2027

All about our Team

The Families First Programme Team is part of Peterborough City Council's Children's Services and leads on the delivery of the national Families First Partnership Programme locally. The team works collaboratively with services and partners across the city to strengthen early help, safeguarding, and family support arrangements.

Led by the Strategic Lead for Families First, the team includes a Programme Support Officer and two Partnership Secondments, working closely with the Service Director for Practice, Head of Service for Inspection, Improvement and Innovation, and our Corporate Delivery Unit. Together, the team drives programme planning, coordination, stakeholder engagement, and continuous improvement activity across the partnership.

All about You

You will be an organised, motivated, and detail‑focused professional with experience supporting programmes or projects in a complex environment. Skilled in managing information, producing clear reports, and coordinating multiple workstreams, you take pride in accuracy and follow‑through.

You will have strong interpersonal and communication skills, with the ability to work confidently with senior officers, partners, and external stakeholders. Competent IT skills, particularly in Microsoft 365 applications, are essential, as is the ability to analyse and present information clearly.

Experience working within local government, children's services, or a multi‑agency partnership environment would be an advantage. Above all, you will bring enthusiasm, reliability, and a commitment to improving outcomes for children, young people, and families through effective programme support.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme.

• Access to a range of benefits via our Employee Benefits Platform, including in‑store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro‑rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.