Facility Manager

Serco Limited; Birmingham; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading community leisure provider seeks a Facility Manager for Stechford Leisure Centre in Birmingham. The role requires overseeing daily operations, ensuring compliance, and leading a team to deliver high service standards. Ideal candidates will have managerial experience, knowledge of health and safety legislation, and strong communication skills. This full-time position offers a salary up to £37,000 with a benefits package, including free membership and annual leave.

Benefits

Free membership at the Centre

Heavily discounted classes and facilities

Up to 6% employer matched pension contribution

21 days annual leave + Public Holidays

Free on-site car parking

Qualifications

• Desirable qualifications: NPLQ, PPO, First Aid at Work, Level 2 Gym qualification.
• Experience in a managerial role such as Operations Manager or General Manager.
• Good knowledge of Health & Safety legislation and its application.

Responsibilities

• Oversee daily operations and ensure compliance with statutory requirements.
• Manage audits and prepare reports for senior management.
• Lead and support the operational team to deliver high-quality services.
• Maintain customer service excellence and manage feedback processes.
• Act as the responsible person for Health and Safety and manage incidents.
• Assist in preparing budgets and monitor financial compliance.
• Organise communication across teams and collaborate with sub-contractors.
• Manage training and promote ongoing professional development.

Skills

Operational Management

Customer Service

Health & Safety Knowledge

Communication Skills

Leadership

Report Writing

Team Coordination

ICT Skills

Education

Level 2 Gym Qualification

NPLQ, PPO and First Aid at Work

Tools

MS Office

Job description

Facility Manager - Stechford Leisure Centre

Band 6: Permanent, Full Time - 40 hrs p/w between 6:00am and 10:30pm (rotational/assigned shifts)

Up to £37,000 per annum + Corporate Benefits Package

Ready to make an impact?

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Facility Manager to join our team.

You’ll be entrusted to

• Oversee daily operations, promptly addressing issues to meet quality and performance standards, and ensuring compliance with statutory requirements and company policies.
• Manage contract performance monitoring, conduct internal and external audits, and prepare required reports for senior management and clients.
• Lead, motivate, and support the operational team to deliver high-quality service, conduct appraisals, and implement personal development plans.
• Maintain a strong presence throughout the facility, ensuring excellent customer service, managing feedback processes, and fostering positive relationships with stakeholders.
• Act as the responsible person for Health and Safety, manage incidents and emergencies, and ensure adherence to safety management systems (SMS).
• Assist in preparing annual budgets and business plans, monitor financial compliance, and support environmental and energy reduction initiatives.
• Organise meetings, ensure effective communication across teams, and collaborate with sub-contractors for project alignment and continuous improvement.
• Manage training matrixes, ensure necessary qualifications are maintained, and promote ongoing professional development for the team.

Does this sound like you?

You’ll be a great fit for this role if you have

• NPLQ, PPO and First Aid at Work qualification is desirable
• Level 2 Gym qualification is desirable
• Experience as an Operations Manager, General Manager or Head of Department
• Good working knowledge of Health & Safety at Work legislation and employment law and its practical application.
• Experience of Quest accreditation
• Strong communication, customer service, and presentation skills; capable of interacting effectively with diverse teams, contractors, and stakeholders.
• Proven ability to organise, coordinate, and manage staff and contractors, motivate teams, and ensure effective process management.
• Advanced ICT skills, including MS Office applications, with experience in report writing, analytics, and outcome monitoring.
• Skilled in analysing challenges, implementing development plans, and taking the initiative to ensure successful outcomes.

Why Serco

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff providethe best possible service for our customers, and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Up to 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure Benefits Employee Benefits (moreleisure.com)
• Free on site car parking