Facilities Support Centre Lead – Helpdesk & Planning

Robertson; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management company in Scotland is seeking a Facilities Support Centre Helpdesk-Planning Manager. The successful candidate will oversee service delivery, manage a team, and ensure compliance with quality standards. Excellent supervisory and interpersonal skills are essential, along with a commitment to customer service. This full-time role offers a competitive package and opportunities for personal and professional growth.

Benefits

33 days annual leave

Private Healthcare

Private pension

Life assurance

Cycle to Work scheme

Rewards platform

Annual flu vaccine

Free Health & Wellbeing advice

Qualifications

• Demonstrated supervisory experience in a similar role.
• Excellent interpersonal and written communication skills.
• Proven ability to motivate and direct team members.

Responsibilities

• Drive service delivery in line with SLA requirements.
• Ensure compliance with ISO9001, ISO14001, ISO27001.
• Collaborate on systems of governance and control.
• Manage and develop team quality throughput.

Skills

Supervisory experience

Interpersonal skills

Written and oral communications

Problem-solving

Prioritisation

Customer service focus

Job description

A leading facilities management company in Scotland is seeking a Facilities Support Centre Helpdesk-Planning Manager. The successful candidate will oversee service delivery, manage a team, and ensure compliance with quality standards. Excellent supervisory and interpersonal skills are essential, along with a commitment to customer service. This full-time role offers a competitive package and opportunities for personal and professional growth.