Facilities Ops Lead: Compliance & Service Delivery

ISS; Bury St Edmunds; On-site; GBP 32,000 - 42,000; Full time

Job summary

ISS is seeking an experienced Assistant Facilities Manager to support delivery of facilities management services across a diverse client portfolio in the United Kingdom. The role focuses on service delivery standards, contractor management, compliance, and client satisfaction while supporting the Regional Facilities Manager.

The successful candidate will lead operational activities, coordinate service providers, maintain health and safety compliance, and drive continuous improvement initiatives,

Qualifications

• Experience supervising teams and supporting operational service delivery.
• Strong communication and stakeholder management skills.
• Good knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.

Responsibilities

• Support the delivery and operational management of facilities services across assigned properties and clients.
• Manage and coordinate contractors, suppliers, and specialist service providers.
• Monitor service delivery performance and support continuous operational improvement.
• Ensure compliance with Health & Safety regulations, statutory requirements, permits, and company policies.
• Conduct audits, inspections, compliance checks, and maintain documentation.
• Support emergency preparedness activities, including evacuation drills and business continuity plans.
• Manage customer queries, complaints, and stakeholder communications professionally.
• Promote a positive team culture and contribute to process and service improvements.
• Strong organisational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Sound knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.
• Experience supervising teams and supporting operational service delivery.
• Business acumen and understanding of operational performance.

Skills

Contractor management

Stakeholder management

Health & Safety knowledge

Team leadership

Problem solving

Communication skills

Organisational skills

Customer focus

Job description

ISS is seeking an experienced Assistant Facilities Manager to support delivery of facilities management services across a diverse client portfolio in the United Kingdom. The role focuses on service delivery standards, contractor management, compliance, and client satisfaction while supporting the Regional Facilities Manager.

The successful candidate will lead operational activities, coordinate service providers, maintain health and safety compliance, and drive continuous improvement initiatives,