Assistant Facilities Manager — Multi‑Service FM

Manchester Arndale; United Kingdom; Remote; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an Assistant Facilities Manager to support integrated FM services across client sites. You will oversee multiple service lines, ensuring safe, compliant operations and delivery against SLAs.

You will work with contract management to drive performance, support budgets, recruitment, reporting, and client relationships, modelling a proactive, customer-focused approach.

Qualifications

• Right to Work in the UK.
• Previous experience in a Facilities Management or similar operational environment
• Experience supporting the delivery of multi-service line operations
• A strong understanding of KPIs, SLAs and service performance management
• Good knowledge of financial processes and cost control within an operational setting
• Strong organisational and planning skills, with the ability to manage competing priorities
• Experience supervising or supporting operational teams
• A proactive, customer-focused approach with strong problem-solving skills
• Excellent communication skills, with the ability to build relationships at all levels

Responsibilities

• Support the day-to-day management of site operations, ensuring all service areas are fully staffed and operating effectively
• Oversee delivery across multiple service lines, including Technical Services, Cleaning, Workplace Services, Porterage, Hospitality, Helpdesk, Mail Room and other ad hoc services
• Ensure all audits, compliance checks and daily operational tasks are completed in line with procedures
• Monitor performance against KPIs and SLAs, taking action to ensure contractual standards are consistently met
• Collate and provide reporting, supporting contract administration and performance management
• Support financial performance by maintaining control of budgets, costs and resource allocation
• Assist with recruitment and workforce planning to ensure optimal staffing levels
• Build and maintain strong client relationships, acting as a key point of contact for day-to-day queries
• Identify and resolve operational issues, taking a proactive and solution-focused approach

Skills

Facilities management

Communication skills

Organisational skills

Problem solving

Team supervision

Job description

OCS UK & Ireland is seeking an Assistant Facilities Manager to support integrated FM services across client sites. You will oversee multiple service lines, ensuring safe, compliant operations and delivery against SLAs.

You will work with contract management to drive performance, support budgets, recruitment, reporting, and client relationships, modelling a proactive, customer-focused approach.