Assistant Facilities Manager

ISS; Bury St Edmunds; On-site; GBP 32,000 - 42,000; Full time

Job summary

ISS is seeking an experienced Assistant Facilities Manager to support delivery of facilities management services across a diverse client portfolio in the United Kingdom. The role focuses on service delivery standards, contractor management, compliance, and client satisfaction while supporting the Regional Facilities Manager.

The successful candidate will lead operational activities, coordinate service providers, maintain health and safety compliance, and drive continuous improvement initiatives,

Qualifications

• Experience supervising teams and supporting operational service delivery.
• Strong communication and stakeholder management skills.
• Good knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.

Responsibilities

• Support the delivery and operational management of facilities services across assigned properties and clients.
• Manage and coordinate contractors, suppliers, and specialist service providers.
• Monitor service delivery performance and support continuous operational improvement.
• Ensure compliance with Health & Safety regulations, statutory requirements, permits, and company policies.
• Conduct audits, inspections, compliance checks, and maintain documentation.
• Support emergency preparedness activities, including evacuation drills and business continuity plans.
• Manage customer queries, complaints, and stakeholder communications professionally.
• Promote a positive team culture and contribute to process and service improvements.
• Strong organisational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Sound knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.
• Experience supervising teams and supporting operational service delivery.
• Business acumen and understanding of operational performance.

Skills

Contractor management

Stakeholder management

Health & Safety knowledge

Team leadership

Problem solving

Communication skills

Organisational skills

Customer focus

Job description

We are seeking an experienced Assistant Facilities Manager to support the effective delivery of facilities management services across a diverse client portfolio.

This role is responsible for ensuring high standards of service delivery, operational compliance, contractor management, and client satisfaction whilst supporting the Regional Facilities Manager., We are looking for a proactive and customer-focused professional who can lead operational activities, coordinate service providers, maintain compliance standards, and drive continuous improvement initiatives.

The successful candidate will play a key role in maintaining safe, compliant, and efficient facilities services while building strong relationships with clients and stakeholders.

Key Responsibilities

• Support the delivery and operational management of facilities services across assigned properties and clients.
• Manage and coordinate contractors, suppliers, and specialist service providers.
• Monitor service delivery performance and support continuous operational improvement.
• Ensure compliance with Health & Safety regulations, statutory requirements, permits, and company policies.
• Conduct audits, inspections, compliance checks, and maintain associated documentation.
• Support emergency preparedness activities, including evacuation drills, business continuity plans, and Emergency Response Co-ordination responsibilities.
• Manage customer queries, complaints, and stakeholder communications professionally and effectively.
• Promote a positive team culture and contribute to ongoing process and service improvements.
• Strong organisational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Sound knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.
• Experience supervising teams and supporting operational service delivery.
• Business acumen and understanding of operational performance.
• Customer-focused approach with strong relationship-building skills.
• Commitment to diversity, inclusion, and continuous professional development.
• Effective people management and team leadership.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be an ERS award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.