Facilities & Office Support Specialist

Serco Limited; Belfast City; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Pension

Wellbeing & health programmes

Employee discounts

Employee networks

Job summary

Serco Limited in Belfast City Centre is seeking a proactive Facilities Assistant to support the day-to-day operation of a busy office. The role combines facilities administration, customer service and workplace support to maintain a safe, clean and professional environment for clients, visitors and colleagues.

You will perform porterage, prepare meeting rooms, manage the facilities helpdesk and assist with general duties as directed by management.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent IT skills, including Microsoft Office.
• Ability to work independently and in a team.
• Flexible, reliable and customer-focused approach.
• Strong ability to manage, prioritise and coordinate a varied workload.
• Previous experience in a facility, workplace support or customer service environment (desirable).

Responsibilities

• Provide porterage services, including furniture moves and internal deliveries.
• Prepare meeting rooms, training rooms and event spaces.
• Support workplace services including stationery, mail and reprographics.
• Act as a designated key holder where required.
• Support quality standards and maintain facilities.
• Maintain appearance of internal/external areas (plazas, paths, car parks).
• Operate client and Serco systems and manage facilities helpdesk requests.
• Undertake other reasonable duties as directed by management.

Skills

Excellent communication

Organisational skills

IT skills

Teamwork

Customer-focused

workload management

Facility/workplace experience (desir.)

Tools

Microsoft Office

Job description

Serco Limited in Belfast City Centre is seeking a proactive Facilities Assistant to support the day-to-day operation of a busy office. The role combines facilities administration, customer service and workplace support to maintain a safe, clean and professional environment for clients, visitors and colleagues.

You will perform porterage, prepare meeting rooms, manage the facilities helpdesk and assist with general duties as directed by management.