Facilities Assistant

Serco; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20 days’ holiday plus bank holidays

6% employer matched pension

Employee Assistance Programme, Bupa 24

Discounts across around 1,000 Retailer

Employee networks for inclusion

Job summary

Serco is recruiting a proactive Facilities Assistant in Belfast City Centre to support the day-to-day operation of a busy office environment. The role blends facilities administration, customer service and workplace support to maintain a safe, clean and professional space.

The successful candidate will handle porterage, room prep, mail and reprographics, and act as a key holder when required, contributing to high standards of service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with keen attention to detail.
• Competent IT skills, including proficiency in Microsoft Office applications.
• Ability to work effectively both independently and collaboratively as part of a team.
• Flexible, reliable and customer-focused approach to work.
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment.
• Previous experience in a facility, workplace support, customer service environment (desirable)

Responsibilities

• Provide porterage services, including furniture moves, internal deliveries and general workplace support.
• Prepare meeting rooms, training rooms and event spaces.
• Support workplace services including stationery, mail and reprographics.
• Act as a designated key holder where required.
• Support quality standards and help ensure facilities are well maintained.
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks.
• Operate Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests.
• Undertake other reasonable duties within the scope of the role as directed by management

Skills

Communication skills

Organisational skills

IT skills (MS Office)

Teamwork

Reliability & flexibility

Workload management

Facilities/Customer service experience

Job description

Location: Invest NI, Belfast, County Antrim, BT2 7ES

Salary: £13.45 per hour plus excellent benefits

Schedule: Permanent, Full-time 40 hours per week

Ready to impact a better future?

We are looking for a proactive and reliable Facilities Assistant to support the day-to-day operation of a busy office environment in Belfast City Centre.

This is a varied and hands-on role combining facilities administration, customer service and workplace support duties.

The successful candidate will help maintain a safe, clean and professional environment for clients, visitors and colleagues.

What You’ll Do As a Facilities Assistant

• Provide porterage services, including furniture moves, internal deliveries and general workplace support
• Prepare meeting rooms, training rooms and event spaces
• Support workplace services including stationery, mail and reprographics
• Act as a designated key holder where required
• Support quality standards and help ensure facilities are well maintained
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks
• Operate client and Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests
• Undertake other reasonable duties within the scope of the role as directed by management

Does this sound like you?

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of people
• Strong organisational skills and a keen attention to detail
• Competent IT skills, including proficiency in Microsoft Office applications
• Ability to work effectively both independently and collaboratively as part of a team
• Flexible, reliable and customer-focused approach to work
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment
• Previous experience in a facility, workplace support, customer service environment (desirable)

What We Offer

• 20 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).