Facilities Assistant

Serco Limited; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension 6% match

Employee assistance programme

Wellbeing app

Virtual GP access

Retail discounts

Employee networks

20 days holiday

Job summary

Serco Limited in Belfast City Centre is seeking a proactive Facilities Assistant to support the day-to-day operation of a busy office environment. The role combines facilities administration, customer service and workplace support to maintain a safe, clean and professional space for clients, visitors and colleagues.

You will handle porterage, room setups, mail and reprographics, act as a key holder when required, and help monitor facilities helpdesk requests.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with keen attention to detail.
• Competent IT skills, including proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Provide porterage services, incl. furniture moves and deliveries.
• Prepare meeting/training/event rooms.
• Support stationery, mail and reprographics.
• Act as designated key holder when required.
• Maintain facilities to high standards.

Skills

Communication skills

Organisational skills

IT skills

Teamwork

Customer-focused

Tools

Microsoft Office

Job description

Location: Invest NI, Belfast, County Antrim, BT2 7ES Salary: £13.45 per hour plus excellent benefits Schedule: Permanent, Full-time 40 hours per week

Ready to impact a better future?

We are looking for a proactive and reliable Facilities Assistant to support the day-to-day operation of a busy office environment in Belfast City Centre.

This is a varied and hands-on role combining facilities administration, customer service and workplace support duties. The successful candidate will help maintain a safe, clean and professional environment for clients, visitors and colleagues.

What you’ll do as a Facilities Assistant

• Provide porterage services, including furniture moves, internal deliveries and general workplace support
• Prepare meeting rooms, training rooms and event spaces
• Support workplace services including stationery, mail and reprographics
• Act as a designated key holder where required
• Support quality standards and help ensure facilities are well maintained
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks
• Operate client and Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests
• Undertake other reasonable duties within the scope of the role as directed by management

Does this sound like you?

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of people
• Strong organisational skills and a keen attention to detail
• Competent IT skills, including proficiency in Microsoft Office applications
• Ability to work effectively both independently and collaboratively as part of a team
• Flexible, reliable and customer-focused approach to work
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment
• Previous experience in a facility, workplace support, customer service environment (desirable)

What we offer

• 6% employer matched pension contribution
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
• 20 days’ holiday plus bank holidays

Vetting and checks:

This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Proud member of the Disability Confident employer scheme

Facilities Assistant

Company: Serco Limited Salary: £13.45-13.45 per hour Hours: Full-time Location: Belfast, BT2 7ES Job type: Permanent Posting date: 2 Nov 2026 Closing date: 2 Dec 2026

Summary

Facilities Assistant

Location: Invest NI, Belfast, County Antrim, BT2 7ES Salary: £13.45 per hour plus excellent benefits Schedule: Permanent, Full-time 40 hours per week

Ready to impact a better future?

We are looking for a proactive and reliable Facilities Assistant to support the day-to-day operation of a busy office environment in Belfast City Centre.

This is a varied and hands-on role combining facilities administration, customer service and workplace support duties. The successful candidate will help maintain a safe, clean and professional environment for clients, visitors and colleagues.

What you’ll do as a Facilities Assistant

• Provide porterage services, including furniture moves, internal deliveries and general workplace support
• Prepare meeting rooms, training rooms and event spaces
• Support workplace services including stationery, mail and reprographics
• Act as a designated key holder where required
• Support quality standards and help ensure facilities are well maintained
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks
• Operate client and Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests
• Undertake other reasonable duties within the scope of the role as directed by management

Does this sound like you?

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of people
• Strong organisational skills and a keen attention to detail
• Competent IT skills, including proficiency in Microsoft Office applications
• Ability to work effectively both independently and collaboratively as part of a team
• Flexible, reliable and customer-focused approach to work
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment
• Previous experience in a facility, workplace support, customer service environment (desirable)

What we offer

• 6% employer matched pension contribution
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
• 20 days’ holiday plus bank holidays

Vetting and checks:

This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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