Facilities & Workplace Support Specialist

Serco; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20 days’ holiday plus bank holidays

6% employer matched pension

Employee Assistance Programme, Bupa 24

Discounts across around 1,000 Retailer

Employee networks for inclusion

Job summary

Serco is recruiting a proactive Facilities Assistant in Belfast City Centre to support the day-to-day operation of a busy office environment. The role blends facilities administration, customer service and workplace support to maintain a safe, clean and professional space.

The successful candidate will handle porterage, room prep, mail and reprographics, and act as a key holder when required, contributing to high standards of service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with keen attention to detail.
• Competent IT skills, including proficiency in Microsoft Office applications.
• Ability to work effectively both independently and collaboratively as part of a team.
• Flexible, reliable and customer-focused approach to work.
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment.
• Previous experience in a facility, workplace support, customer service environment (desirable)

Responsibilities

• Provide porterage services, including furniture moves, internal deliveries and general workplace support.
• Prepare meeting rooms, training rooms and event spaces.
• Support workplace services including stationery, mail and reprographics.
• Act as a designated key holder where required.
• Support quality standards and help ensure facilities are well maintained.
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks.
• Operate Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests.
• Undertake other reasonable duties within the scope of the role as directed by management

Skills

Communication skills

Organisational skills

IT skills (MS Office)

Teamwork

Reliability & flexibility

Workload management

Facilities/Customer service experience

Job description

Serco is recruiting a proactive Facilities Assistant in Belfast City Centre to support the day-to-day operation of a busy office environment. The role blends facilities administration, customer service and workplace support to maintain a safe, clean and professional space.

The successful candidate will handle porterage, room prep, mail and reprographics, and act as a key holder when required, contributing to high standards of service.