Facilities Assistant

Serco Limited; Belfast City; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Pension

Wellbeing & health programmes

Employee discounts

Employee networks

Job summary

Serco Limited in Belfast City Centre is seeking a proactive Facilities Assistant to support the day-to-day operation of a busy office. The role combines facilities administration, customer service and workplace support to maintain a safe, clean and professional environment for clients, visitors and colleagues.

You will perform porterage, prepare meeting rooms, manage the facilities helpdesk and assist with general duties as directed by management.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent IT skills, including Microsoft Office.
• Ability to work independently and in a team.
• Flexible, reliable and customer-focused approach.
• Strong ability to manage, prioritise and coordinate a varied workload.
• Previous experience in a facility, workplace support or customer service environment (desirable).

Responsibilities

• Provide porterage services, including furniture moves and internal deliveries.
• Prepare meeting rooms, training rooms and event spaces.
• Support workplace services including stationery, mail and reprographics.
• Act as a designated key holder where required.
• Support quality standards and maintain facilities.
• Maintain appearance of internal/external areas (plazas, paths, car parks).
• Operate client and Serco systems and manage facilities helpdesk requests.
• Undertake other reasonable duties as directed by management.

Skills

Excellent communication

Organisational skills

IT skills

Teamwork

Customer-focused

workload management

Facility/workplace experience (desir.)

Tools

Microsoft Office

Job description

Ready to impact a better future?

We are looking for a proactive and reliable Facilities Assistant to support the day-to-day operation of a busy office environment in Belfast City Centre.

This is a varied and hands-on role combining facilities administration, customer service and workplace support duties. The successful candidate will help maintain a safe, clean and professional environment for clients, visitors and colleagues.

What you'll do as a Facilities Assistant

• Provide porterage services, including furniture moves, internal deliveries and general workplace support
• Prepare meeting rooms, training rooms and event spaces
• Support workplace services including stationery, mail and reprographics
• Act as a designated key holder where required
• Support quality standards and help ensure facilities are well maintained
• Maintain the appearance of internal and external areas, including plazas, pathways and car parks
• Operate client and Serco systems accurately and efficiently.
• Manage and monitor facilities helpdesk requests
• Undertake other reasonable duties within the scope of the role as directed by management

Does this sound like you?

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of people
• Strong organisational skills and a keen attention to detail
• Competent IT skills, including proficiency in Microsoft Office applications
• Ability to work effectively both independently and collaboratively as part of a team
• Flexible, reliable and customer-focused approach to work
• Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment
• Previous experience in a facility, workplace support, customer service environment (desirable)

What we offer

• 20 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.