Facilities Manager UK

QVC; Knowsley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail group is seeking a Facilities Manager to oversee building operations and maintenance across multiple sites in England. You will be responsible for ensuring a safe work environment, managing vendor relationships, and maintaining financial budgets. The ideal candidate should demonstrate strong customer service skills and experienced in leading teams within a matrixed organization. This role offers a hybrid working arrangement.

Qualifications

• Experience in leading building operations and services.
• Ability to develop teams and work with strategic outsource vendors.
• Experience in a matrixed organization.

Responsibilities

• Manage building operations and maintenance across sites.
• Oversee financial budgets and vendor management.
• Develop and maintain safe work environments.

Skills

Customer service focus

Safety responsiveness

Verbal and written communication

Leading change in dynamic environments

Understanding functional processes

Job description

The Opportunity

We are looking for a Facilities (CREWS) Manager for the UK team who would manage the CREWS responsibilities including building operations and maintenance, security, dining services, office services and health and safety compliance.

Reporting to the senior manager, you will oversee a team based over two UK sites.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award‑winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the UK, Germany, Japan, Italy, Poland and China.

Your Impact

• You will develop and maintain sites including building and capital expenditure projects
• You will be responsive to employee concerns and responsible for maintaining a safe work environment for the CREWS team and employees and guests in general.
• You'll deliver an exceptional employee experience while managing cost and vendor strategies.
• You'll oversee the management of the outsource relationship with vendors for dining services, housekeeping and security.
• You will maintain relationships with property management liaisons. Plan and communicate major building services / projects.
• Lead, develop and motivate the CREWS teams, communicate performance goals and priorities.
• You will be responsible for financial budgets leveraging forecasting tools.
• You will ensure that all systems (electrical, mechanical and plumbing) perform at optimal levels observing the statutory and regulatory law.
• Maintain statutory records, certificates and test certificates in an up‑to‑date and available fashion.

What You Bring

• Demonstrate customer service, focus on safety, responsiveness, verbal and written communications.
• You’ll develop working knowledge of all areas of the organisation and the ability to develop a clear understanding of our important functional processes and resources.
• You will have experience of working in a matrixed organisation.
• You will develop teams of employees and strategic outsource vendors.
• You will be accomplished in leading change within dynamic work environments.
• Experience leading building operations and services.
• Build strategies aligned to business and site projects.

#LI-MG1 #INDOPS

#Hybrid

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Curated Experiences. Infinite Possibilities.

Qurate Retail Group is a family of six leading retail brands –QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road– all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast‑paced world, and what really sets us apart is our culture and talent experience.

When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments –’s our path forward!

2024 QVC, Inc. & HSN, Inc.