Facilities Helpdesk - Part Time 20 Hours

Butlin's; Winthorpe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK leisure company is seeking a Helpdesk Operator to be the first contact for maintenance tasks, ensuring effective communication and coordination. The ideal candidate should possess strong organisational skills, attention to detail, and a collaborative spirit. This part-time role involves working five shifts out of seven, each four hours long, aimed at keeping the resort running smoothly.

Qualifications

• Experience in a helpdesk or operational role is beneficial.
• Ability to manage your own workload and coordinate tasks.
• Confidence in using computers and digital systems.

Responsibilities

• Act as the first point of contact for maintenance issues.
• Track and assign tasks using internal systems.
• Maintain communication with team leaders regarding job progress.
• Manage external contractor activities.

Skills

Strong communication skills

Organisational skills

Attention to detail

Collaboration

Job description

Description

As a Helpdesk Operator within our Facilities Department, you’ll thrive on fast-paced problem solving, clear communication, and delivering timely support that makes a real difference to both our guests and our team. You’ll be the first point of contact for logged maintenance issues across the resort, using our internal systems to track and assign tasks while keeping team leaders and team informed of what needs attention and where.

You’ll follow established processes to ensure everyone involved stays updated on the progress of each job, flagging anything urgent and making sure nothing slips through the cracks. Staying one step ahead, you’ll actively chase outstanding tasks and escalate where needed to keep everything running smoothly. You’ll also be the go-to contact for our contractors, so confidence in managing external relationships and coordinating their activity is key.

This role is perfect for someone who’s organised, responsive, and ready to play a central part in keeping our resort operating at its best.

About You

• You’ll bring strong communication skills and confidence in using computers and digital systems, with a natural ability to stay organised and focused under pressure. Attention to detail is key, along with the ability to manage your own workload while helping coordinate tasks across the wider Facilities team.
• This role involves working closely with multiple stakeholders, so being a supportive and collaborative team player is essential. Previous experience in a helpdesk or similar operational role would be beneficial.
• Our resort operates seven days a week, and your rota will reflect this. You’ll work five days out of seven, 4 hours per day, with a mix of shifts between 08:00–16:00 and 16:00–22:00.
• Please note that accommodation is not provided with this role.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!