Facilities Helpdesk Coordinator | Building Services

Confidential; West of England, Bath; On-site; GBP 26,000 - 35,000; Full time

Job summary

Aldwych Consulting is seeking an organised Helpdesk Coordinator to join the Building Services team in Bristol. The role acts as a central point for facilities requests, coordinating maintenance and ensuring service levels are met.

You will log jobs in the CAFM system, coordinate contractors, and maintain documentation to support compliance and audits. A proactive, detail-oriented communicator will thrive in this busy environment.

Qualifications

• Experience using a CAFM system or similar job-tracking software.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong organisational skills and excellent attention to detail.
• Clear and professional communication skills.
• Proactive and solution-focused approach.

Responsibilities

• Log and manage planned and reactive maintenance jobs using CAFM.
• Monitor outstanding jobs and follow up to ensure timely completion.
• Maintain compliance with contractual service level agreements.
• Raise and track purchase orders for maintenance requests.
• Coordinate contractor attendance and site-access arrangements.
• Ensure pre-start documentation is provided by contractors.
• Maintain records for compliance and audit purposes.
• Communicate with contractors, internal teams and stakeholders.
• Provide general admin support to the facilities team.

Skills

CAFM system

Microsoft Excel

Microsoft Word

Outlook

Organisational skills

Communication skills

Customer-focused

Tools

CAFM system

Job description

Aldwych Consulting is seeking an organised Helpdesk Coordinator to join the Building Services team in Bristol. The role acts as a central point for facilities requests, coordinating maintenance and ensuring service levels are met.

You will log jobs in the CAFM system, coordinate contractors, and maintain documentation to support compliance and audits. A proactive, detail-oriented communicator will thrive in this busy environment.