Help Desk Administrator

Career Choices Dewis Gyrfa Ltd; West of England; On-site; GBP 17,000 - 23,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Helpdesk Administrator to manage facilities-related service requests and support on-site operations. You will log tasks, track progress, and ensure compliance with SLAs, coordinating contractor access and maintaining CAFM data.

The role requires quick, accurate data handling, strong customer service skills, and proficiency in Microsoft Office. It is a full-time on-site position with a Monday–Friday schedule and a rate of £14.50 per hour through PAYE.

Qualifications

• Proven experience in a fast-paced helpdesk, facilities, or administrative support role.
• Competence using CAFM or similar job-tracking platforms.
• Proficient with Microsoft Office including Excel, Word, Outlook.

Responsibilities

• Log and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA compliance.
• Monitor open jobs and follow up to ensure timely resolution.
• Issue and track purchase orders related to job requests.
• Coordinate contractor attendance and ensure pre-arrival documentation is completed.

Skills

Customer service

Microsoft Office

Data management

Clear communicator

Tools

CAFM system

Job description

About roleAs a Helpdesk administrator with expertise in educational place, you will collaborate with our client's department.

You will be responsible for Facility Administration.Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday.

Shifts: Monday to Friday (
37.5 hours) Job Description:The Helpdesk Coordinator serves as the central point for managing facilities-related service requests and ensuring timely resolution in line with service level agreements.

Working in a team of four, this position supports the efficient running of on-site operations by raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system.

The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity.

Key Skills Log and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA compliance Monitor open jobs and follow up to ensure timely resolution Issue and track purchase orders related to job requests Coordinate contractor attendance, including access arrangements and pre-arrival documentation Ensure all contractor prestart paperwork is completed and submitted before attendance Maintain up-to-date records and filing systems for audits and compliance Support the wider Facilities team with any administrative tasks as needed

Skills & Experience Proven experience in a fast-paced helpdesk, facilities, or administrative support role Competence using CAFM or similar job-tracking platforms Competent in Microsoft Office Suite, including Excel, Word, and Outlook Clear communicator with strong customer service skills Calm under pressure, with a proactive, solution-focused mindset Strong organisational skills and attention to detail Flexible and able to manage shifting priorities

What's in it for you? -Rate£14.50/Hr through basic PAYE ContractCouple of months Timings: 09:00AM - 05:00PM on-site LocationBrislington, Bristol