Facilities Help Desk Coordinator – Growth & Overtime

CBW Staffing Solutions; Wickford; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Overtime opportunities

Training & development

Career progression

Collaborative environment

Job summary

CBW Staffing Solutions is recruiting a Facilities & Maintenance Administrator to join the Wickford-based Help Desk team. The role involves coordinating maintenance works from instruction through to completion, scheduling engineers, and ensuring records are accurate in the CAFM system.

You will liaise with clients, contractors and suppliers, manage priorities and provide proactive support to the wider team in a busy, office-based environment in Wickford, Essex.

Qualifications

• Previous experience within facilities management, maintenance, Help Desk or service coordination environment.
• Strong organisational and time-management skills with ability to manage multiple priorities.
• Proficient in Microsoft Office; CAFM systems experience is advantageous.

Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Schedule engineers and close down completed jobs.
• Raise Purchase Orders and monitor RAMS and documentation.
• Log and update work requests within the CAFM system.
• Coordinate handymen and electrical PPM works and liaise with suppliers.

Skills

Facilities management experience

Help Desk

CAFMs

Microsoft Office

Communication skills

Organisational skills

Problem solving

Tools

CAFM systems

Job description

CBW Staffing Solutions is recruiting a Facilities & Maintenance Administrator to join the Wickford-based Help Desk team. The role involves coordinating maintenance works from instruction through to completion, scheduling engineers, and ensuring records are accurate in the CAFM system.

You will liaise with clients, contractors and suppliers, manage priorities and provide proactive support to the wider team in a busy, office-based environment in Wickford, Essex.