Facilities Helpdesk & Maintenance Coordinator

Aldwych Consulting; West of England; On-site; GBP 23,000 - 30,000; Full time

Job summary

Aldwych Consulting is looking for an organised Helpdesk Coordinator to join its Building Services team in Bristol. You will be the central point of contact for facilities-related requests, coordinate maintenance activities and ensure work is completed within service levels.

You will need CAFM experience, strong Microsoft Office skills, and excellent organisation and communication abilities to thrive in a busy environment.

Qualifications

• Experience in helpdesk, facilities management or admin role.
• Familiar with CAFM or similar job-tracking software.
• Proficient in Excel, Word and Outlook.
• Strong organisation and attention to detail.
• Clear, professional communication.
• Proactive, solution-focused.
• Calm and organised in busy environments.
• Able to manage changing workloads.
• Customer-focused and helpful.

Responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system
• Monitor outstanding jobs and follow up with the relevant parties to ensure timely completion
• Help maintain compliance with contractual service level agreements
• Raise and track purchase orders associated with maintenance requests
• Coordinate contractor attendance and site-access arrangements
• Ensure contractors provide the required pre-start documentation before attending site
• Maintain accurate records and filing systems for compliance and audit purposes
• Communicate with contractors, internal teams and other stakeholders
• Provide general administrative support to the wider Facilities team when required

Skills

CAFM system

Microsoft Excel

Microsoft Word

Microsoft Outlook

Organisational skills

Communication skills

Attention to detail

Proactive approach

Job description

Aldwych Consulting is looking for an organised Helpdesk Coordinator to join its Building Services team in Bristol. You will be the central point of contact for facilities-related requests, coordinate maintenance activities and ensure work is completed within service levels.

You will need CAFM experience, strong Microsoft Office skills, and excellent organisation and communication abilities to thrive in a busy environment.