Helpdesk Coordinator

Confidential; West of England, Bath; On-site; GBP 26,000 - 35,000; Full time

Job summary

Aldwych Consulting is seeking an organised Helpdesk Coordinator to join the Building Services team in Bristol. The role acts as a central point for facilities requests, coordinating maintenance and ensuring service levels are met.

You will log jobs in the CAFM system, coordinate contractors, and maintain documentation to support compliance and audits. A proactive, detail-oriented communicator will thrive in this busy environment.

Qualifications

• Experience using a CAFM system or similar job-tracking software.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong organisational skills and excellent attention to detail.
• Clear and professional communication skills.
• Proactive and solution-focused approach.

Responsibilities

• Log and manage planned and reactive maintenance jobs using CAFM.
• Monitor outstanding jobs and follow up to ensure timely completion.
• Maintain compliance with contractual service level agreements.
• Raise and track purchase orders for maintenance requests.
• Coordinate contractor attendance and site-access arrangements.
• Ensure pre-start documentation is provided by contractors.
• Maintain records for compliance and audit purposes.
• Communicate with contractors, internal teams and stakeholders.
• Provide general admin support to the facilities team.

Skills

CAFM system

Microsoft Excel

Microsoft Word

Outlook

Organisational skills

Communication skills

Customer-focused

Tools

CAFM system

Job description

Are you an organised and proactive Helpdesk Coordinator with experience in facilities management, building services or a busy administrative environment?

Our client is looking for a dependable Helpdesk Coordinator to join its Building Services team in Bristol. Working as part of a supportive team you will act as a central point of contact for facilities-related requests, coordinate maintenance activities and ensure jobs are completed within agreed service levels.

This is an excellent opportunity for someone who enjoys a varied, fast-paced position where organisation, communication and attention to detail are essential.

Key responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system
• Monitor outstanding jobs and follow up with the relevant parties to ensure timely completion
• Help maintain compliance with contractual service level agreements
• Raise and track purchase orders associated with maintenance requests
• Coordinate contractor attendance and site-access arrangements
• Ensure contractors provide the required pre-start documentation before attending site
• Maintain accurate records and filing systems for compliance and audit purposes
• Communicate with contractors, internal teams and other stakeholders
• Provide general administrative support to the wider Facilities team when required

About you

• Previous experience within a helpdesk, facilities management, building services or administrative support position
• Experience using a CAFM system or similar job-tracking software
• Good working knowledge of Microsoft Excel, Word and Outlook
• Strong organisational skills and excellent attention to detail
• Clear and professional communication skills
• A proactive and solution-focused approach
• The ability to remain calm and organised in a busy environment
• Confidence managing changing workloads and competing priorities
• A helpful and customer-focused manner

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.