Facilities Helpdesk Administrator - Scheduling & Projects

Confidential; West of England, Bath; On-site; GBP 28,000 - 29,000; Full time

Job summary

Confidential is seeking a Facilities Helpdesk Administrator based in Bristol City Centre. The role offers £27.5-28k negotiable depending on experience and focuses on planning, scheduling and organising works with a strong customer-service focus.

You will work with the Helpdesk team to allocate jobs to engineers or subcontractors, ensure timely completion and maintain SLA requirements, while handling documentation and client engagement throughout projects.

Qualifications

• Previous FM/Helpdesk experience desirable.
• Good verbal and written communication skills.
• Able to prioritise work and work under pressure.

Responsibilities

• Book & Schedule all Works & Engineers.
• Input Leads, Tasks & Quotations.
• Organise Documentation.
• Approve Job Cards and monitor vehicle tracker data.
• Progress Jobs to Invoice Stage.
• Open New Projects.
• Manage data input on Customer Portals.
• Complete paperwork for projects (Gas & Electrical Certifications).
• Client engagement before, during, and after.

Skills

Customer service

Planning

Scheduling

Organising

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Confidential is seeking a Facilities Helpdesk Administrator based in Bristol City Centre. The role offers £27.5-28k negotiable depending on experience and focuses on planning, scheduling and organising works with a strong customer-service focus.

You will work with the Helpdesk team to allocate jobs to engineers or subcontractors, ensure timely completion and maintain SLA requirements, while handling documentation and client engagement throughout projects.