Facilities Helpdesk Coordinator – Healthcare FM

Kudos-Services; Burtonwood; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days AL + BH

Life Insurance

Pension Scheme

Employee Assistance Programme

Salary sacrifice schemes

Gym discounts

Retailer discounts

Job summary

Kudos Services in Warrington is seeking a proactive Helpdesk Coordinator to join the Operations team and manage reactive and planned maintenance across contracts. The role focuses on coordinating maintenance activities and acting as a central contact for requests to ensure timely, compliant delivery.

You will oversee scheduling through CAFM, support documentation and reporting, and help maintain high standards of health and safety.

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role, ideally within a facilities management environment.
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Responsibilities

• Coordinate, assign and schedule maintenance activities through CAFM system.
• Act as central point of contact for reactive maintenance requests and prioritize, allocate and progress in line with service levels.
• Monitor works in progress and communicate with operational teams and contractors.
• Support documentation, raise purchase orders, quotations and reporting.
• Support compliance and health and safety standards.

Skills

Helpdesk coordination

Customer service

Organization

IT skills

CAF M systems

Tools

Microsoft Office

CAFM software

Job description

Kudos Services in Warrington is seeking a proactive Helpdesk Coordinator to join the Operations team and manage reactive and planned maintenance across contracts. The role focuses on coordinating maintenance activities and acting as a central contact for requests to ensure timely, compliant delivery.

You will oversee scheduling through CAFM, support documentation and reporting, and help maintain high standards of health and safety.