Facilities Helpdesk Coordinator – CAFM & Maintenance (Warrington)

Kudos Services; Warrington; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Life Insurance

Pension Scheme

Employee Assistance Programme

Salary sacrifice schemes

Gym & retailer discounts

25 days annual leave + bank holidays

Job summary

Kudos Services is seeking an organised Helpdesk Coordinator to join the Operations team, coordinating reactive and planned maintenance across healthcare environments in Warrington.

You will report to the Helpdesk Supervisor/Manager, coordinating maintenance activities for in-house engineers and subcontractors, ensuring prioritisation and accurate CAFM records while delivering high-quality service.

Qualifications

• Experience in a helpdesk, scheduling, coordination or administration role.
• Excellent communication and customer service skills.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Good IT skills including Microsoft Office applications and CAFM systems.
• Proactive and detail-focused approach with accurate records.

Responsibilities

• Coordinate and schedule maintenance activities for engineers and subcontractors via CAFM.
• Act as central contact for reactive maintenance requests and ensure prioritisation per SLAs.
• Monitor progress, communicate with teams and contractors, manage information in CAFM.
• Support wider Operations with documentation, purchase orders, quotations and reporting.
• Help maintain health, safety and compliance in operations.

Skills

Helpdesk coordination experience

Communication skills

Organisational skills

IT skills (MS Office & CAFM)

Attention to detail

Tools

CAFM systems

Microsoft Office

Job description

Kudos Services is seeking an organised Helpdesk Coordinator to join the Operations team, coordinating reactive and planned maintenance across healthcare environments in Warrington.

You will report to the Helpdesk Supervisor/Manager, coordinating maintenance activities for in-house engineers and subcontractors, ensuring prioritisation and accurate CAFM records while delivering high-quality service.