Facilities Coordinator

Community Eye Care; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in the United Kingdom is seeking a Facilities Administrator to provide essential support in managing the facilities helpdesk, ensuring compliance with health and safety regulations. Candidates should have proven experience in facilities administration, excellent communication skills, and a proactive approach to problem-solving. This role offers a chance to be part of a dynamic team dedicated to delivering high-quality community health services. Competitive salary range of £25,001 – £30,000 is offered.

Benefits

Generous salary and promotion policy

Corporate learning

Good work-life balance

Positive culture

Qualifications

• Proven experience in facilities or maintenance administration.
• Excellent communication and interpersonal skills.
• Experience in coordinating maintenance tasks to ensure compliance.

Responsibilities

• Manage the Facilities Helpdesk and log incoming calls.
• Prioritize reactive and planned tasks to maintain compliance.
• Obtain quotations for minor works and file documentation.

Skills

Microsoft Office

Customer Service

Organizational skills

Facilities Management

Administrative Experience

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people and we care about the future of community health and how CHEC can play an innovative part in making this great with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity to join us as we continue to expand throughout the UK.

About the Role

The role holder is accountable for providing administrative support to the facilities team. To support all aspects of facilities ranging from managing the helpdesk system, taking and logging calls from clinics, recording and documenting works to be processed.

Responsibilities

• Provide a Facilities Helpdesk function by managing incoming emails & logging calls, ensuring the information/issue is sufficiently understood to pass on the details to the wider facilities team to resolve.
• Have the ability to multi‑task and manage a number of priority situations at one time.
• Understand how to prioritise both reactive and planned tasks to ensure we maintain both clinical and equipment compliance for the business.
• Monitor the issues log and escalating items that are overdue to the wider team to ensure satisfactory completion.
• Respond and obtain further information from the business where required for problem resolution.
• Ensure tasks are planned and completed within agreed SLAs.
• Investigate and, if possible, strive for first call resolution.
• Obtain quotations for minor works and distribute to the relevant person to gain approval from finance.
• Follow up on any works in progress and, where completed, obtain report documentation or certificates for works carried out and file accordingly.
• Maintain filed contractor information including up to date insurances and risk assessments, details of terms of contracts for external contractors.
• Be a point of contact for welcoming visitors, clients and contractors to the Head Office site.
• Liaise with both internal and external teams to effectively organise pre‑planned and reactive works at sites.
• Assist the wider team in carrying out new site mobilisations, building audits, including recording and actioning significant findings where required.

What You’ll Bring to the Role

• Proven experience in facilities or maintenance administration.
• Excellent communication and interpersonal skills with the ability to liaise with colleagues at all levels including clinical and non‑clinical teams.
• Experience in coordinating routine and reactive maintenance tasks ensuring compliance with health and safety regulations.
• Experience in managing external contractors and service providers ensuring SLAs and KPIs are met.
• Ability to work effectively within a team to achieve common goals.
• Proactive problem‑solving skills with a demonstrated ability to troubleshoot issues, identify root causes and implement effective solutions swiftly and efficiently.
• Experience in using Microsoft Office.

About CHEC

Since 2012 CHEC has been working with the NHS to increase patient choice and provide better access to exceptional timely locally‑based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub‑and‑spoke model. We are proud to have a role alongside colleagues in the NHS offering patients the choice of access to essential procedures and helping achieve the best possible clinical outcomes. We continue to expand our community‑based offering of vital healthcare to patients across England including ENT (Ear Nose & Throat) and Dermatology services.

As an Employer

Good relationships are built on trust, integrity and honesty – the values that underpin CHEC’s commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees. As an employer CHEC offers a great place to work and an enthusiastic team to work within.

Benefits

• Generous salary and promotion policy.
• Corporate learning.
• Cross‑functional experience.
• Good work‑life balance.
• Positive culture.
• Employee relationships.

Access to Work

Get support if you have a disability or health condition. CHEC is committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position, please contact a member of our team.

Required Experience

IC

Key Skills

Microsoft Office, Customer Service, Organizational skills, Microsoft Outlook, Facilities Management, CMMS, OSHA, Maintenance, Filing, Administrative Experience, Property Management, Contracts

Employment Type

Unclear

Experience

Years

Vacancy

1

Yearly Salary

25,001 – 30,000