Facilities Coordinator

Cushman & Wakefield; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global real estate services firm seeks a proactive Facilities Technician in London to ensure a high-quality workplace experience. Key responsibilities include managing reception, overseeing health and safety compliance, and building strong client relationships. The ideal candidate possesses excellent communication and customer service skills, knowledge of health and safety legislation, and proficiency in standard office software. Join a leading team dedicated to delivering exceptional workplace experiences.

Qualifications

• Strong planning and organizational skills.
• Ability to manage tasks and work orders effectively.
• Knowledge of Health & Safety legislation.

Responsibilities

• Deliver effective, customer-focused service.
• Manage meeting room bookings and setups.
• Oversee workplace health and safety compliance.

Skills

Excellent communication skills

Strong customer service mindset

Analytical thinker

Effective team player

Strong interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Title

Facilities Coordinator

Job Description Summary

As a Facilities Technician, you will play a key role in delivering a high-quality, client-focused workplace experience. Acting as an ambassador for Cushman & Wakefield, you will ensure the smooth operation of reception, meeting room services, health & safety processes, and day-to-day facilities management activities. You will build strong relationships with clients, vendors, and internal teams while maintaining the highest standards of service delivery.

Job Description

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. With 44,000 employees across more than 60 countries, we deliver deep local and global insights that create significant value for occupiers and investors. Our $5 billion business spans agency leasing, asset services, capital markets, facilities services (C&W Services), global occupier services, investment management (DTZ Investors), tenant representation, and valuations & advisory.

We are seeking a proactive and customer-focused Facilities Technician to join our team at a client-based site in London Angel Lane.

About the Role

As a Facilities Technician, you will play a key role in delivering a high-quality, client-focused workplace experience. Acting as an ambassador for Cushman & Wakefield, you will ensure the smooth operation of reception, meeting room services, health & safety processes, and day-to-day facilities management activities. You will build strong relationships with clients, vendors, and internal teams while maintaining the highest standards of service delivery.

Key Responsibilities

Client Service & Workplace Experience

• Deliver an effective, customer-focused service aligned with contract specifications and service levels.

• Build and maintain positive relationships with clients and C&W vendors.

• Act as the office ambassador—greeting visitors, managing reception duties, and ensuring a professional environment.

• Manage meeting room bookings, specialist room coordination, and room setup to agreed standards.

• Serve as the primary contact for service requests, logging and tracking tasks via Famis360.

Facilities Operations

• Conduct daily and monthly facility inspections, identifying issues and ensuring timely resolution.

• Manage general office supplies, ordering and replenishing as required.

• Ensure compliance with C&W policies, procedures, and standard practices.

• Provide administrative support when needed.

Health, Safety & Security

• Oversee workplace health and safety, including incident and near-miss reporting.

• Ensure adherence to client security processes, including visitor sign-in and pass management.

• Act as the key site contact for safety-related matters.

Skills & Personal Attributes

Essential Qualities

• Excellent communication skills, both written and verbal.

• Strong customer service mindset with the ability to engage at all levels.

• Analytical thinker with strong problem-solving skills.

• Effective team player who can also work independently.

• Strong interpersonal skills and ability to build positive working relationships.

Business & Leadership Competencies

• Uses business knowledge and internal systems to support team and client objectives.

• Identifies opportunities to improve processes and enhance service delivery.

• Demonstrates initiative and seeks out challenging assignments.

• Builds collaborative relationships and communicates proactively.

• Embraces change and contributes to new initiatives.

• Acts as a trusted advisor, addressing issues promptly and accurately.

• Understands health & safety and risk management principles.

Experience & Technical Skills

• Proactive approach with strong planning and organisational skills.

• Ability to close work orders within agreed timescales.

• Knowledge of Health & Safety legislation.

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and standard C&W technology tools.

• Comfortable working with minimal supervision.

Why join us?

At Cushman & Wakefield, you’ll be part of a global organisation committed to excellence, innovation, and professional growth. You’ll have the opportunity to develop your skills, work with industry-leading professionals, and contribute to delivering exceptional workplace experiences for our clients.