Facilities Assistant VA2544

Anabas; Birmingham; On-site; GBP 31,000; Full time

Job summary

A dynamic national Facilities Management company in Birmingham is seeking a proactive Facilities Assistant to provide exceptional front-of-house and facilities support. In this client-facing role, you'll maintain excellent relationships, ensuring services are delivered to the highest standards. Responsibilities include supporting a compliant office environment and acting as the go-to contact for all occupants and visitors. Strong customer service skills and the ability to work independently are essential. The position offers a competitive salary and a range of benefits.

Benefits

33 days holiday per year

Aviva Digital GP service

Employee Assistance Programme

Recognition and Reward Scheme

Life Insurance (1x annual salary)

Cycle to Work Scheme

Recommend-a-Friend Scheme

Company events

Training and development opportunities

Qualifications

• Experience in supervising or supporting cleaning services.
• Excellent interpersonal and communication skills.
• Strong customer service approach with a professional, confident manner.
• Proficiency in Microsoft Office and ability to learn new software packages.
• Proactive, organized and detail-focused attitude.
• Ability to take ownership and work independently or as part of a team.

Responsibilities

• Act as primary contact between company and client.
• Maintain excellent relationships and ownership of tasks.
• Support a safe, compliant, and welcoming office environment.
• Ensure compliance with Health & Safety and Environmental standards.

Skills

Supervision of cleaning services

Interpersonal skills

Customer service

Microsoft Office proficiency

Proactive attitude

Organizational skills

Teamwork capability

Job description

Facilities Assistant – Birmingham

Full‑Time, Permanent

Monday to Friday, 07:00–15:30 (37.5 hours per week)

Salary: £31,000

Anabas is a dynamic national Facilities Management company focused on supporting corporate office occupiers who want to provide an exceptional workplace experience for their staff and customers.

We are seeking a professional and proactive Facilities Assistant to deliver outstanding front‑of‑house and facilities support. This is a client‑facing role where you will be expected to provide a 5‑star customer experience, ensuring all services are delivered seamlessly and to the highest standard.

About The Role

As the primary point of contact between Anabas and the client, you will play a key role in maintaining excellent relationships, taking ownership of day‑to‑day tasks, and ensuring the client’s needs are met. Where issues cannot be resolved directly, you will escalata promptly to the appropriate Anabas colleagues to ensure swift resolution.

You will act as the ‘go-to’ contact for all floor occupants and visitors, supporting a safe, compliant, and welcoming office environment. Building strong relationships with stakeholders and ensuring compliance with Health & Safety and Environmental standards will be central to your responsibilities.

What We’re Looking For

• Experience in supervising or supporting cleaning services
• Excellent interpersonal and communication skills
• Strong customer service approach with a professional, confident manner
• Proficiency in Microsoft Office and the ability to learn new software packages
• A proactive, organised and detail‑focused attitude
• Ability to take ownership and work both independently and as part of a team

Benefits

• Salary: £31,000
• 33 days holiday per year (including Bank Holidays)
• Aviva Digital GP service
• Employee Assistance Programme
• Recognition and Reward Scheme
• Life Insurance (1x annual salary)
• Cycle to Work Scheme
• Recommend‑a‑Friend Scheme
• Company events
• Training and development opportunities

If this sounds like the perfect role for you, we would be delighted to receive your application soon. Let’s create a great workplace experience together.