Facilities Assistant

Total Facilities Recruitment Limited; Paddock Wood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management recruitment agency is seeking a Receptionist in Paddock Wood to provide a five-star service to visitors. Responsibilities include managing the reception area, answering calls and emails, and handling queries from occupiers. Ideal candidates will have customer-facing experience, great communication skills, and a professional appearance. This position offers a competitive hourly rate and is full-time from 8am to 5pm, Monday to Friday.

Qualifications

• Candidates must have customer-facing experience in Hotels, Corporate, Airlines, or Marketing/Event.
• Must own a Black/Navy Suit with matching Blazer, White Shirt, and Black Court Shoes.
• Fantastic communication skills required for dealing with high-profile clients.

Responsibilities

• Deliver a five-star service to visitors and direct them accordingly.
• Answer all calls and emails promptly.
• Manage the reception and helpdesk inbox.
• Deal with any queries from occupiers or workers.
• Set up meeting rooms and maintain cleanliness in the front of house area.

Skills

Customer facing experience

Excellent communication skills

Enthusiasm for high service levels

Professional appearance

Job description

Overview

We are currently looking for a facilities assistant to work on our client's site within Paddock Wood, in the front of house team, ensuring all tenants and visitors receive a 5* service.

The position is in the front of house team on the ground floor, ensuring incoming visitors are seen to and assisted accordingly. Emails and phone calls are answered and dealt with, and any additional queries from visitors are handled. There are also administrative duties involved.

Role

Receptionist — Paddock Wood

Salary: £14ph - £16ph

Hours: 8am-5pm, Monday to Friday

Dates: 18th to 26th September

Responsibilities

• Ensure a five* service is delivered by welcoming visitors and directing them accordingly
• Ensure all calls and emails are answered promptly and accordingly
• Manage the reception and helpdesk inbox
• Deal with any queries from occupiers or workers
• Signing in visitors and helping with directions
• Report any relevant information and issues to Front of House Manager and the designated Facilities Management team
• Ensure the front of house area is immaculately presented - replenish stock in kitchens and ensure areas are tidy
• Setting up meeting rooms
• Putting used cups and mugs in the dishwasher
• Restocking the tea and coffee station
• Taking rubbish out
• Reporting any faults or issues to relevant team members on site
• Any other ad-hoc tasks that might come up during the day
• We are looking for candidates with customer facing experience in: Hotels, Corporate, Airlines, Marketing/Event
• Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times
• Friendly, professional, bubbly personality
• Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes)

Fantastic communication skills as you will be dealing with high profile clients.