F&B Assistant, The Bell - Chipping Norton

Bamford Collection; Charlbury; On-site; GBP 33,000; Full time

Job summary

A modern British pub in Charlbury is looking for dedicated staff to offer outstanding guest service and ensure an exceptional dining experience. Ideal candidates should excel in customer service, possess strong communication skills, and be reliable team players. The role includes competitive hourly pay, benefits like medical insurance and a pension scheme, and a community-focused work environment.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Mental Health Support

Volunteering Days

Employee Discounts

Responsibilities

• Ensure the restaurant and private dining spaces are set up for every meal period.
• Deliver outstanding guest service by exceeding expectations.
• Possess thorough knowledge of all dishes and beverages.
• Keep a constant attentive eye on timing and flow at tables.
• Ensure all bills presented to guests are correct.
• Drive meaningful social and environmental improvements.

Skills

Excellent Customer Service

Strong Communication Skills

Multitasking & Efficiency

Knowledge of Food & Beverage

Teamwork & Reliability

Job description

Overview

The Bell in Charlbury is a laidback yet sophisticated modern British pub in a 17th‑century Cotswolds building. Known as a hidden gem, it offers a warm, family‑friendly space that opens into a dining experience focused on quality. With 13 beautifully appointed rooms and visually stunning food featuring vibrant organic seasonal ingredients from Daylesford Farm, The Bell combines comforting dishes with culinary flair. It regularly hosts events and workshops in collaboration with local organisations. The Bell fosters a culture where every team member is valued and every guest is welcomed like family.

Responsibilities

• Ensure the restaurant and private dining spaces are set up for every meal period, respecting the restaurant‑specific standards.
• Deliver outstanding guest service by exceeding expectations.
• Possess thorough knowledge of all dishes and beverages, speaking them "to life" and being aware of allergens.
• Keep a constant attentive eye on timing and flow at tables, highlighting delays to the manager.
• Ensure all bills presented to guests are correct and cashed off correctly.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our B Corp journey, and aligning with our sustainability vision.

Qualifications

• Excellent Customer Service: Friendly, attentive, professional interaction with guests.
• Strong Communication Skills: Clearly relay orders to the kitchen and answer questions about menu, specials, dietary concerns.
• Multitasking & Efficiency: Handle multiple tables, manage time well, stay organised during busy shifts.
• Knowledge of Food & Beverage: Familiarity with menu items, ingredients, pairings to make recommendations and upsell effectively.
• Teamwork & Reliability: Collaborate with kitchen staff and fellow servers, maintain dependable work ethic and show up on time.

Compensation

Target earning potential: £32,479.20 per annum based on a 45‑hour contract – comprising a base salary of £29,969.20, plus a qualified estimate of £3,510 in gratuities and service charge.

Benefits

• Private Medical: Subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary; we contribute up to 4.5%.
• Life Assurance: Cover up to a year of your annual salary.
• Mental Health Support: 24‑hour support, seven days a week.
• Volunteering Days: One paid day per year to volunteer with a charity of your choice.
• Discounts: Range of discounts on products, treatments, and dining experiences from day 1.

About the Bell

The Bell in Charlbury is a laidback yet sophisticated modern British pub in a 17th‑century Cotswolds building. Known as a hidden gem, it offers a warm, family‑friendly space that opens into a dining experience focused on quality. With 13 beautifully appointed rooms and visually stunning food featuring vibrant organic seasonal ingredients from Daylesford Farm, The Bell combines comforting dishes with culinary flair. It regularly hosts events and workshops in collaboration with local organisations.

About the Role

This role is paid hourly, with a projected salary and OTE based on the target earning potential. The position offers opportunities to contribute to a community‑centric culture, work in a sustainable environment, and grow within the company.