External Affairs Operations Support Role

Capital One; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in London is seeking an Operations Support role to assist in managing internal processes and external engagement. The ideal candidate will provide administrative support for regulatory relations and help organize events. Strong communication skills and adaptability are essential, as well as experience in operational support. This is a full-time position with a hybrid working model, allowing flexibility to work from home three days a week.

Benefits

Competitive reward

Pension scheme

Private medical insurance

Generous holiday entitlement

Gym access

Subsidised restaurant

Qualifications

• Experience in providing operational support in a large team.
• Ability to communicate with diverse external stakeholders.
• Background knowledge of financial regulation is preferable.

Responsibilities

• Administer trade association relationships and support partnerships.
• Organise and manage events, coordinating with external guests.
• Provide administrative support for regulatory relations and speaker requests.

Skills

Effective operational or administrative support

Confidence with data entry

Strong written and verbal communication skills

Organisational skills

Adaptability

Tools

Google Sheets

Job description

White Collar Factory (95009) United Kingdom London London

External Affairs Operations Support Role

About this role

We are creating a new Operational Support role for the UK External Affairs. This role will play an important part in handling and administering key internal processes, external engagement, and risk management activities across External Affairs. You will provide support to leaders and teams within the department to ensure they can deliver the highest level of service to the business, engaging effectively with external stakeholders while maintaining strong governance.

What you'll do

• Administration and engagement for trade association relationships, including UK Finance.
• Support with partnerships and community events – engagement coordination and attendance.
• Organise and manage events, including scheduling programmes, liaising with external guests, and managing supplies.
• Assist team members with writing submissions to consultations, trade associations, and awards.
• Support horizon scanning and use of communication tools.
• Administrative support for Regulatory Relations, including regulatory filings and reporting with FCA.
• Administrative support for speaker requests and background checks.
• General administrative support including managing POs and invoices.

What we're looking for

• Experience providing effective operational or administrative support in a large team.
• Confidence with data entry and extraction.
• Strong written and verbal communication skills and confidence in speaking with diverse external stakeholders.
• Background knowledge of financial regulation and government policy is preferable.
• Ability to identify and implement innovative operational and process improvements.
• High level of integrity and discretion given the sensitive nature of the work.
• Organisational skills, particularly in handling and recording large volumes of data using spreadsheets.
• Experience using Google Sheets is preferable.
• Adaptability to meet the challenges of an unpredictable and continually evolving environment and workload.

We are committed to creating a level playing field and building teams that reflect our customers and the communities we serve. We welcome applications from women, LGBTQ+ individuals, and ethnic minority candidates.

Where and how you'll work

This is a permanent position based in our London office.

We have a hybrid working model that gives you flexibility to work from our offices and from home.

We are based in our London office 3 days a week (Tuesdays, Wednesdays and Thursdays).

What's in it for you

• Competitive reward for contributing to the roadmap of an organization committed to transformation.
• Strong and diverse career progression opportunities, with Capital One University training programmes and external providers.
• Immediate access to core benefits, including pension scheme, bonus, generous holiday entitlement, and private medical insurance, with flexible benefits such as season-ticket loans, cycle-to-work scheme, and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you, including a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is both the right and smart thing to do. We focus on the work you do, not just what you say, and we make our recruitment process fair and accessible, offering benefits for all ages and stages.

We partner with organisations such as Women in Finance, Race At Work, Stonewall, and upReach to find talent from every walk of life and help them thrive. We also have internal networks and support groups, including:

REACH – Race Equality and Culture Heritage group focusing on representation, retention, and engagement for associates from minority ethnic groups and allies.

OutFront to provide LGBTQ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for everyone.

Women in Tech – promoting an inclusive environment in tech

EmpowHER – network of female associates and allies focused on developing future leaders for female talent in our industry.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact us. All information will be kept confidential and used only for the purpose of a reasonable adjustment.

For technical support or questions about Capital One’s recruiting process, please send an email to.

Capital One does not endorse, guarantee, or is liable for third‑party products, services, educational tools, or other information available through this site.

Capital One Financial is comprised of several entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Key Skills

Foreign Office, Analysis, Banking Operations, Corporate Finance, Manual Testing

Employment Type: Full‑Time

Experience: years

Vacancy: 1