External Account Manager

Tarmac Trading Ltd; Snodland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading aggregates company in the UK is seeking a passionate External Account Manager to join their team. The role involves managing key customer accounts, driving sales, and working collaboratively across departments to ensure customer satisfaction. Ideal candidates will have strong influencing and negotiation skills, along with a comprehensive understanding of the aggregates market. A full UK driving license is required, and the position offers hybrid working options. Competitive benefits including a bonus scheme are available.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to discounts via Reward website

Employee Assistance helpline

Training and development opportunities

Qualifications

• Demonstrated experience in managing and developing customer accounts.
• Strong commercial understanding of the sector.
• Experience working cross-functionally to meet customer demands.

Responsibilities

• Manage a portfolio of external accounts to meet sales targets.
• Identify opportunities for improving cash positions through trade.
• Provide external market intel to support strategy evolution.
• Prepare reports for Area Commercial Manager on performance metrics.

Skills

Influencing skills

Negotiation skills

Change management skills

Understanding of regional market

Ability to identify customer needs

Job description

Are you a passionate and dynamic External Account Manager looking for your next permanent role?

We are currently looking for an experienced External Account Manager to join our amazing Aggregates team, covering areas within the South East to include East Anglia, Cambridge, Hertfordshire, Bedfordshire & the surrounding areas.

You will be dynamic in establishing dedicated relationships with our external customers to maintain price, volume and profit for the business's key accounts; whilst possessing the ability to enhance product volumes and profitability through increasing the infiltration of VAPs across the customer portfolio. Knowledge of Aggregate would prove highly beneficial in your application.

Main Responsibilities

In the role of External Account Manager, you will be the first and main link between Tarmac and our pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships.

Responsibilities of the External Account Manager role (not exhaustive):

• Strategically managing a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets
• Identifying opportunities to maximise our cash position through efficient and effective trading
• Providing the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach
• Being at the forefront of any significant Aggregate projects on the horizon and devising an advance plan of action to maximise Tarmac potential at securing a programme of works
• Working closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business
• Forward prepare your colleagues and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements
• Regularly reviewing each account; looking for ways to improve and adapt our offering to benefit both Tarmac and our customers
• Providing the Area Commercial Manager with monthly key metrics and performance rating reports, identifying underperformance or issues with solutions to drive business improvement

In the role you will be in liaison with stakeholders across the business, ranging from the Commercial Director, Commercial Managers, Site Teams, Customer Services, Accounts, Technical and HR.

A car is available with this role, therefore you must hold a FULL UK manual car driving licence with no more than 6 penalty points and has the flexibility of Hybrid working

The Ideal Candidate

The Ideal Candidate for our role of External Account Manager will ideally have the following:

Experience

• Demonstration of managing and developing customer accounts
• Commercial understanding of our business within sector
• Working cross-functionally to deliver customer requirements
• Be able to utilise commercial tools and forecasts in your normal working day

Skills / Knowledge

• Influencing skills, negotiation skills, change management skills
• An excellent understanding of regional market
• Understanding of the competitive landscape
• High level of drive & determination to succeed
• Ability to identify customer needs and build solutions, along with comprehensive product knowledge

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.

Ready to build your future?

Click Apply' to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!

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Tarmac Trading Limited