Export & Logistics Customer Service Analyst (Hybrid)

GALLO; Uxbridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major winery firm in Uxbridge is seeking a Customer Service Analyst to enhance customer relations and service levels. The role involves managing order processing, communication with account managers, and ensuring compliance with export documentation. Candidates should possess a Bachelor's degree and relevant experience or a High School diploma with extensive experience in customer service or operations management. Hybrid working arrangements are offered, requiring 3 days in the office and 2 days remote.

Qualifications

• 1 year in customer service or logistics, or 4 years of experience without degree.
• Experience in order processing and shipping documentation.
• Intermediate MS Word, Excel, and Outlook skills.

Responsibilities

• Manage customer needs with urgency.
• Ensure timely execution of objectives.
• Respond to internal and external correspondence efficiently.
• Track and document export orders.
• Coordinate with customers and supply chains.

Skills

Analytical thinking

Customer service

Communication

Urgency management

Education

Bachelor’s degree in relevant field

High School diploma with relevant experience

Tools

MS Word

Excel

Outlook

Job description

A major winery firm in Uxbridge is seeking a Customer Service Analyst to enhance customer relations and service levels. The role involves managing order processing, communication with account managers, and ensuring compliance with export documentation. Candidates should possess a Bachelor's degree and relevant experience or a High School diploma with extensive experience in customer service or operations management. Hybrid working arrangements are offered, requiring 3 days in the office and 2 days remote.