Experienced Service Advisor

Local Noticeboard; Gloucester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Permanent role

Full-time position

Diversity & inclusion

Job summary

WARNERS Gloucester is seeking a Service Advisor to connect customers with the workshop, ensuring exceptional service and seamless bookings. You will drive customer satisfaction and contribute to workshop efficiency.

The role requires strong interpersonal skills, organisational abilities, and a passion for service. A minimum of 2 years in customer service and telephone experience is expected.

Qualifications

• At least 2 years of customer service and telephone experience.
• Experience in the motor industry is preferred but not essential.

Responsibilities

• CSI: Build trust and exceed customer expectations to achieve high satisfaction.
• Product Sales: Promote ancillary products to meet daily targets.
• Upselling: Explain and promote additional services to maximise profit.
• Data Quality: Collect and manage customer and vehicle data accurately.

Skills

Customer focus

Communication skills

Time management

Organisation

IT literacy

Selling skills

Tools

Telephone handling

Job description

Location: WARNERS Gloucester

Job Type: Full-time, Permanent

Salary: OTE £27,000.00 - £32,000.00 per year

About the Role

The Service Advisor role is a cornerstone of our Dealership operations, serving as the vital link between our customers and the workshop. Your primary responsibility will be to ensure exceptional customer satisfaction by managing relationships, facilitating efficient bookings and delivering outstanding service. This dynamic role requires excellent interpersonal, organisational and time-management skills, alongside a passion for customer service and teamwork. You will also have the opportunity to drive additional product and service sales, enhancing both customer satisfaction and dealership performance.

What We’re Looking For

We are seeking an exceptional individual with at least 2 years of customer service and telephone experience. While experience in the Motor Industry is preferred, it is not essential.

• Outstanding Personal Presentation
• Exceptional Time Management and Organisational Skills
• Strong Literacy & Numeracy Skills
• Outstanding Customer Focus
• Excellent Communication Skills
• IT Literacy
• Influencing and Selling Skills

Key Responsibilities

• Customer Satisfaction (CSI): Build trust, communicate effectively, and exceed customer expectations to achieve customer satisfaction levels above the manufacturer national average.
• Product Sales: Actively promote ancillary products to meet daily targets set by your manager.
• Upselling: Explain and promote the value of additional services to customers, maximising profit while maintaining trust.
• Data Quality: Accurately collect and manage customer and vehicle data to maintain a high-quality database.

What We Offer

• Competitive OTE of £27,000.00 - £32,000.00 per year
• Permanent, full-time position in a supportive and professional environment
• Equal opportunities employer, welcoming applications from all qualified candidates

WARNERS is committed to diversity and inclusion and encourages applications from all individuals, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.

WARNERS is committed to diversity and inclusion and encourages applications from all individuals, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.