Service Advisor

Confidential; Coventry; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Uniform provided

Subsidised gym membership

Contributory pension scheme

Professional development opportunities

No weekend work

Job summary

Confidential in Warwick is seeking a skilled Service Advisor to join its well-established independent dealership. The role offers a starting salary of £30,000+ depending on experience and a supportive working environment dedicated to customer service.

You will handle servicing bookings, workshop coordination, customer updates, parts ordering, and invoicing while collaborating with Technicians, MOT, Parts, and Sales teams to optimise workshop productivity.

Qualifications

• Previous experience as a Service Advisor or in an Aftersales role within the automotive industry.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage a busy workload effectively.
• Professional, customer-focused attitude.
• Ability to work well as part of a team and independently.

Responsibilities

• Booking customers in for servicing, MOTs, warranty work, and general repairs.
• Preparing job cards and managing the daily workshop workload efficiently.
• Greeting customers in a professional and friendly manner.
• Providing regular updates to customers throughout repair processes.
• Reviewing vehicle health checks with technicians and discussing advisory work with customers.
• Ordering parts and ensuring availability for scheduled work.
• Preparing invoices and conducting vehicle pre-collection checks.
• Managing courtesy cars and vehicle movements.
• Handling customer queries professionally and resolving issues promptly.
• Collaborating closely with technicians, Parts, MOT, and Sales departments to optimise workshop productivity.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Independent work

Interest in cars

Job description

We are currently seeking a highly skilled Service Advisor to join our client's well-established independent dealership in Warwick. This is an excellent opportunity for an experienced professional to contribute to a reputable business renowned for delivering exceptional customer service and fostering a supportive working environment.

Benefits of a Service Advisor

• Starting salary of £30,000+ depending on experience
• Monday to Thursday working hours from 8:00am to 5:30pm
• Friday hours from 8:00am to 3:30pm
• No weekend working required
• Subsidised gym membership at onsite facilities
• Uniform provided
• Opportunity to work within a growing, supportive independent dealership
• Professional development opportunities
• Contributory occupational pension scheme

Duties of a Service Advisor

• Booking customers in for servicing, MOTs, warranty work, and general repairs
• Preparing job cards and managing the daily workshop workload efficiently
• Greeting customers in a professional and friendly manner
• Providing regular updates to customers throughout repair processes
• Reviewing vehicle health checks with technicians and discussing advisory work with customers
• Ordering parts and ensuring availability for scheduled work
• Preparing invoices and conducting vehicle pre-collection checks
• Managing courtesy cars and vehicle movements
• Handling customer queries professionally and resolving issues promptly
• Collaborating closely with technicians, Parts, MOT, and Sales departments to optimise workshop productivity

Requirements of a Service Advisor

• Previous experience as a Service Advisor or in an Aftersales role within the automotive industry
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage a busy workload effectively
• Genuine interest in cars and the automotive sector
• Professional, customer-focused attitude
• Ability to work well as part of a team and independently

If you meet the above criteria and are looking to progress your career as a Service Advisor in Warwick, we invite you to apply for this exciting opportunity.