Experience Support Specialist

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel service provider in the United Kingdom is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journey. The ideal candidate will assist with vacation plans, provide recommendations, and coordinate updates for a seamless experience. Strong communication skills and customer service experience are crucial. This role offers remote work with flexible scheduling, along with access to exclusive travel perks and professional growth opportunities in the travel industry.

Benefits

Remote work with flexible schedule

Access to exclusive travel perks and training programs

Supportive team culture

Professional growth in the travel industry

Qualifications

• Excellent communication skills to interact with clients.
• Customer service experience is highly valued.
• Must be detail-oriented and organized.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.